5G wifi keeps disconnecting from my HP Laptop 14s-dk0xxx

[SeanG86]

Hi,

My HP Laptop 14s-dk0xxx is having issues staying connected to a 5G wifi network. It's slow to load then continually blocks specific sites. I will gain wifi access for about 60 seconds and then it goes offline.

I've got no issues connecting to other wifi networks (not 5G) and have tried all HP updates, scans and even switched from public to private networks as a troubleshooting measure. Laptop appears to be up to date with the latest drivers and software also.

Any advice would be great.

Thanks,

[BeemerBiker]

I believe you have the Realtek RTL8822BE wireless board

A recent driver update is here

https://ftp.hp.com/pub/softpaq/sp149501-150000/sp149656.exe 

you should read this discussion by @Paul_Tikkanen 

https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Replacing-the-wifi-module/m-p/8956632

There are 8 versions of that model you listed

Please verify your network card by entering your serial number below and looking for the Wi-Fi card

https://partsurfer.hp.com/partsurfer/

[SeanG86]

 Hi, I'm currently using Realtek RTL8821CE 802.11ac

[BeemerBiker]

Try this one

https://h30434.www3.hp.com/t5/Desktop-Wireless-and-Networking/Realtek-RTL8821CE-802-11ac-PCIe-adapte...

also, how did you determine the  8821ce, did the serial number lookup work?

You could also log into your modem if it is accessible, and find a better 5ghz channel.  You could also force the 5ghz