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- HP Community
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- Notebook Wireless and Networking
- 5G wifi keeps disconnecting from my HP Laptop 14s-dk0xxx
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01-10-2024 03:17 PM
Hi,
My HP Laptop 14s-dk0xxx is having issues staying connected to a 5G wifi network. It's slow to load then continually blocks specific sites. I will gain wifi access for about 60 seconds and then it goes offline.
I've got no issues connecting to other wifi networks (not 5G) and have tried all HP updates, scans and even switched from public to private networks as a troubleshooting measure. Laptop appears to be up to date with the latest drivers and software also.
Any advice would be great.
Thanks,
01-10-2024 03:38 PM - edited 01-10-2024 03:40 PM
I believe you have the Realtek RTL8822BE wireless board
A recent driver update is here
https://ftp.hp.com/pub/softpaq/sp149501-150000/sp149656.exe
you should read this discussion by @Paul_Tikkanen
https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Replacing-the-wifi-module/m-p/8956632
There are 8 versions of that model you listed
Please verify your network card by entering your serial number below and looking for the Wi-Fi card
https://partsurfer.hp.com/partsurfer/
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01-10-2024 04:57 PM - edited 01-10-2024 04:59 PM
Try this one
also, how did you determine the 8821ce, did the serial number lookup work?
You could also log into your modem if it is accessible, and find a better 5ghz channel. You could also force the 5ghz
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it