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lovemlw
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Message 1 of 4
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5g not showing up

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HP Laptop 15-db1xxx
Microsoft Windows 10 (64-bit)

I use to be able to access my 5g network and now it only allows for 2g. On the assistant it says all my drivers are update. What could possible be the problem. I have the HP Laptop 15-db1xxx

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praveen196
HP Support Agent
HP Support Agent
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Message 2 of 4
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@lovemlw Welcome to HP Community!

 

I understand that the internet speed is slow.

 

A few things to remember are mentioned below: 

The compatibility of your router with the wireless card, 

If the wireless card is 1x1: supports 2.4 GHz and below - slow connection and download/upload speed, 

If it's 2x2 or more: support 5 GHz and above - Fast connected and speed. 

 
Here are your Product specifications: Click here for details. 

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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lovemlw
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Message 3 of 4
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My router allows for 2.4 and 5G i use 5G on all my other devices and it works seamlessly. This computer use to allow for 5G and now it doedn't anymore.  All the items listed have been updated fully  but still my 5G is not popping back up on my computer. Please advise on what to do. Thank you

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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 467 738
Message 4 of 4
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@lovemlw

 

I understand your concerns.

 

Your laptop wireless card is 1x1: supports 2.4 GHz and below - slow connection and download/upload speed, 

 

You have to upgrade the Wireless card.

 

Or you have to purchase the external wireless adapter that supports 5GHz

 

Have a nice day!!

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