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Message 1 of 3
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AT&T replaced our internet modem, and now my HP laptop will not connect to the WiFi.

HP Recommended
HP 15-ac120nr
Microsoft Windows 10 (64-bit)

Model: 15-ac120nr

Processor: Intel Core i3-5005U CPU @ 2.00 Ghz   2.00 GHz

Installed memory (RAM): 4.00 GB

Device ID: 92696945-2F32-4DA5-AF07-A7F4DCACE27B

Product ID: 00330-80000-00000-AA975

System type: 64-bit Operating System, x64-based processor

WiFi Adapter: Realtek RTL8188EE 802.11 bgn

 

Edition: Windows 10 Pro

Version: 2004

Installed on: 11/04/2020

OS build: 19041.630

 

AT&T replaced our internet modem with an ARRIS BGW210-700. Now my HP laptop will not connect to the WiFi. I have been working on this for two days now. Every once in a while it will actually say that it connected, but then the connection will drop in less than a minute. Most times, it simply says "Can't connect to the network." I am in the next room, about 20' away from the modem. I have also taken it into the next room and worked on it less than 6' away, and it doesn't matter. I have rebooted the laptop and router multiple times. I even uninstalled the WiFi adapter in Device Manager and then restarted to get a clean install. Nothing help.

 

NOTE: Every other device (MacBook Pro, iPhone Xs Max, Samsung 9, iPad, and Roku TV) in the house connects without issue. The HP Laptop is the only thing that won't connect, so there has to be something wrong with the laptop setup.

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Message 2 of 3
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HP Recommended

Hi,

First I would try to "forget" the network.

Right-click on your network in the list when opening the icon in lower right of desktop, click on "forget" or something similar.

I would then try reinstalling the driver provided on the drivers page for your device or install HP support assistant and see if it installs any drivers.

Then try to reconnect to the network.

 

Let me know,

David

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Message 3 of 3
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HP Recommended

David ... Unfortunately that did not help.

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