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12-04-2020 01:27 PM
Product: HP 15-ac120nr
Operating System: Microsoft Windows 10 (64-bit)
Processor: Intel Core i3-5005U CPU @ 2.00 Ghz 2.00 GHz
Installed memory (RAM): 4.00 GB
Device ID: 92696945-2F32-4DA5-AF07-A7F4DCACE27B
Product ID: 00330-80000-00000-AA975
System type: 64-bit Operating System, x64-based processor
WiFi Adapter: Realtek RTL8188EE 802.11 bgn
Edition: Windows 10 Pro
Installed on: 11/04/2020
OS build: 19041.630
AT&T replaced our internet modem with an ARRIS BGW210-700. Now my HP laptop will not connect to the WiFi. I have been working on this for two days now. Every once in a while it will actually say that it connected, but then the connection will drop in less than a minute. Most times, it simply says "Can't connect to the network." I am in the next room, about 20' away from the modem. I have also taken it into the next room and worked on it less than 6' away, and it doesn't matter. I have rebooted the laptop and router multiple times. I even uninstalled the WiFi adapter in Device Manager and then restarted to get a clean install. Nothing help.
NOTE: Every other device (MacBook Pro, iPhone Xs Max, Samsung 9, iPad, and Roku TV) in the house connects without issue. The HP Laptop is the only thing that won't connect, so there has to be something wrong with the laptop setup.
2 REPLIES 2
12-04-2020 01:44 PM
First I would try to "forget" the network.
Right-click on your network in the list when opening the icon in lower right of desktop, click on "forget" or something similar.
I would then try reinstalling the driver provided on the drivers page for your device or install HP support assistant and see if it installs any drivers.
Then try to reconnect to the network.
Let me know,
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