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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Aeroplane mode always on / f11 key lid always on

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12-17-2020 03:36 AM
The problem occured all of a sudden after switching on my laptop as usual. The f11 key lid was on, thought might be accidentally pressed but unfortunately that was not the case. When I press it the light wont go off but it changes aeroplane mode on/off. But none of the wireless devices work (WiFi/Bluetooth). Actually they are not anywhere to be found on the device manager. Tried everything, downloading drivers from HP support site, still the devices are not found. Formatting is my last resort, so please help because it really frustrating.
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Accepted Solutions
12-17-2020 08:50 AM
Finally I figured it out! All you have to do is open the back side (one screw) and locate a square chip next to the ram slots. It has 2 small wires, one for WiFi and the other for bluetooth communication. Take them off gently and then take off the ram from their slots (depends on how many you have installed). Put them all back as they were (wires and rams) and you 're done!
When I turned on my laptop, the light from the f11 key was off and all wireless communications were up and running!!! What a relief!
12-17-2020 08:50 AM
Finally I figured it out! All you have to do is open the back side (one screw) and locate a square chip next to the ram slots. It has 2 small wires, one for WiFi and the other for bluetooth communication. Take them off gently and then take off the ram from their slots (depends on how many you have installed). Put them all back as they were (wires and rams) and you 're done!
When I turned on my laptop, the light from the f11 key was off and all wireless communications were up and running!!! What a relief!