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kumi3m
Author
Level 2
12 10 1 0
Message 11 of 17
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Why do I have to initialize my PC under the influence of the OS that I updated without permission?
Because it is PC for business use, it cannot be initialized easily-
Why do you want to clarify the results of the analysis?

I thought the two problems were related- I thought that solving one solved one solved the other problem, but I knew it was two problems-

1.The network is not connected depending on the combination and configuration status of WindiwsUpdate and Wi-Fi driver-
2.WindowsUpdate doesn't work(rc=0x80070422)-

What is the right situation for 1?

Intel Dual Band Wireless-AC Adapter

Inf name oem143-inf
Bios device name \_SB-RP06-PXSX
PCI Error Report 00000007


Intel(R) Dual Band Wireless-AC 3168
distributer - - - - - - - - - - - - - - - - Intel Corporation
Provider - - - - - - - - - - - - - Microsoft
ver - - - - - - - - - - - - - - 19-51-8-3
Inf file name - - - - - - - - - - - - C\WINDOWS\INF\netwtw04-inf
section name - - - - - - - - - - - - - Install_MPCIEX_GENM2_3168_AC_HMC_WINT_64_AC
HW ID - - - - - - - - - - - pci\ven_8086&dev_24fb&subsys_21108086
instance stiuation flag - - - - - - - 0x180200a
device manager status Code - - 0
IfType - - - - - - - - - - - - - - - - 71
phigical code - - - - - - - - - - 9

BSS PHY security signal (RSSI) SSID
------------------------------------------------------------------------------
インフラ g yes 15 yes 16FF6788222A19E50FACCE865C500DDB
インフラ <none> yes 99 yes 602HWa-72E024
インフラ <none> yes 18 yes 0024A5EF84FE_G-1

List of preferred networks 0

About 2

BITS Service set auto start, but changed i manual by reboot-
is it right ?

Installed KB is --
KB4515384
KB4517389
KB4520390
KB4515871
KB4515383
KB4508433

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kumi3m
Author
Level 2
12 10 1 0
Message 12 of 17
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My mistake, I clicked solved. Now not solved.

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Echo_Lake
HP Support Agent
HP Support Agent
21,961 21,920 969 1,007
Message 13 of 17
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@kumi3m
Thank you for posting back. 

 

As you've performed relevant troubleshooting steps and the issue persist, I would suggest performing a system factory reset will isolate the issue. 

  • Note: the system factory recovery will fix all software related issue. 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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kumi3m
Author
Level 2
12 10 1 0
Message 14 of 17
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Thank you for your reply.

 

Even though  I don't  specialize in trouble, Why you say reset it at the factory ?

We can't back up a dedicated environment to support distant customers, and we want to identify and analyze problems as much as possible.

Even though I have not intentionally operated the operating system, I had trouble.

why there is no other way but to reset it factory?

 

Best regards, K.M

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kumi3m
Author
Level 2
12 10 1 0
Message 15 of 17
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WiFi does not connect after WindowsUpdate1903 is installed even if "overwrite installation".

I tried to select and install, but it is the same situation.

 

1. "Intel(R) Dual Band Wireless-AC 3168"  netwtw04.inf
2. "Microsoft Wi-Fi Direct Virtual Adapter"  netvwifimp.inf --->(1)
3. "Microsoft Wi-Fi Direct Virtual Adapter #2" netvwifimp.inf --->(2)
4. "Realtek PCIe GBE Family Controller"  oem15.inf

 

(1) and (2) have the following different values.

- the event log Information
- UI number
- Address
- Installation date

- Driver key Physical device object name

 

I asked HP Support how to erase (2), but She said that "initialize the system" is the only way.

 

We are sorry.

 

Best Regards, K.M

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Raj1788
HP Support Agent
HP Support Agent
11,683 11,674 582 662
Message 16 of 17
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@kumi3m

 

I appreciate all your time and efforts, you have tried most of the steps, I would personally suggest you contact our HP Support for further assistance. 

 

Click here: www.hp.com/contacthp

 

Keep me posted on further assistance. I hope that helps! 

Have a great day ahead!

Raj1788
I am an HP Employee 

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BerndP
New member
1 1 0 0
Message 17 of 17
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My problem was quite similar a few days ago, I cancelled a Microsoft update by mistake.

My solution which solved this issue: Disabling all Wi-Fi Direct Virtual Adapter's in DeviceManager (search Google how it works).

(I don't need this virtual Wi-Fi adapter, it's just for sharing your internet connection as a Wi-Fi hotspot to others)

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