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‎01-04-2021 12:56 PM

HP Recommended
Product: HP 15.6" Laptop AMD A6-9220 APU/1TB HDD/8GB RAM/Windows 10
Operating System: Microsoft Windows 10 (64-bit)

After an update, my HP laptop went into AIRPLANE MODE and I've tried numerous times to reset it into WiFi mode but to no avail. Even tried to RESET the laptop but it couldn't be done. 

3 REPLIES 3

‎01-07-2021 02:15 PM

HP Recommended

@dissatisfied23

 

I reviewed your post and I understand that the laptop is stuck in the Aeroplane mode.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you follow the below steps and check if it helps.

 

Reinstall the network adapter drivers:

1. Download the drivers from here but do not run them yet.

2. Go to your start screen/menu and type Device Manager.

3. Expand Network adapters.

4. Right click on the wireless adapter and choose Uninstall.

5. Run the downloaded drivers from step 1.

6. Restart your PC and test.

 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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‎01-09-2021 10:46 AM

HP Recommended

I bought this HP laptop on April 16, 2018. The product number of my laptop:  not sure ???  Here are numbers I found on the barcode label adhered to the underside of the laptop: PO13896895 , HT1ZZ000200 and 921921-DB1V04. 

 

 

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‎01-10-2021 12:36 PM

HP Recommended

@dissatisfied23

 

Did you follow the suggested steps?

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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