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Sameer8808
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Message 1 of 16
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After turning on the wifi the keys are not working

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HP 15 Notebook PC
Microsoft Windows 8.1 (64-bit)

After turning on my pc wifi the keys are not working but when the wifi is turned off the keys are working properly please help me 

15 REPLIES 15
praveen196
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Message 2 of 16
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@Sameer8808 Welcome to HP Community!

 

I understand that the keys are not working while the turn on the wifi.

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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Sameer8808
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Message 3 of 16
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Sir @Praveen196 my pc is up to date no updates are available. Now tell me another solution i have uninstalled and reinstalled keyboard and wifi adapter drivers but still the problems is their. Please help me 

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praveen196
HP Support Agent
HP Support Agent
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Message 4 of 16
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@Sameer8808 

 

I understand your concerns.

 

Please run the SFC scan. you can refer to this Link: https://support.microsoft.com/en-in/help/4026529/windows-10-using-system-file-checker

 

Have you tried to update the BIOS?

 

If the issue still persists, please perform the system reset.

 

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

  • If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

  • If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

 

Have a nice day!!

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Sameer8808
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Message 5 of 16
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Sir @Praveen196  This is also not helpful sir keys are not working when wifi is on i tried all the methods except system reset because i have windows 8.1 64 bit os and i dont dont want to lose my data PLEASE tell any other solution

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praveen196
HP Support Agent
HP Support Agent
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Message 6 of 16
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@Sameer8808

 

I understand your concerns.

 

I'm not sure if this will help, but take a look at this document and let me know if any of the troubleshooting steps help to resolve your wireless issue.

 

Have a nice day!!

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Sameer8808
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Message 7 of 16
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Sir @Praveen196 this is not my concern my concern is that the keys are not working when the wifi is turned on and are working properly when the wifi is off i have many important things to do please tell me another solution as soon as possible

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praveen196
HP Support Agent
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Message 8 of 16
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@Sameer8808

 

I understand your concerns.

 

Please perform the wifi test.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Wifi and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Please let us know the result.

 

 

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Sameer8808
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Message 9 of 16
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Sir @praveen196 

Unfortunately in the component test i didn't found the wifi option please tell me step by step to find wifi option. It was not their

 

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praveen196
HP Support Agent
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Message 10 of 16
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@Sameer8808

 

Please perform the wireless module test.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose the wireless module test and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Please let us know the result.

 

If the wireless module option is not visible, please update the UEFI and perform the test.

 

https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

 

Have a nice day!!

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