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Bad Internet Connection

HP Recommended
HP Pavilion 15 NoteBook PC
Microsoft Windows 10 (64-bit)

Hello Community,

 

I have HP Pavilion 5 NoteBook PC and I had this problem from a while that I receive the internet connection with only two signals and I'm beside the Router but on the other devices the internet works perfectly, What I can do?

 

I have RaLink RT3290 802.11bgn Wi-Fi Adapter Driver

 

I tried to update the driver and watched some solutions but didn't work.

 

Can you tell me what I should do? Should I change WiFi Card or buy USB Wi-Fi adapter that increase the signal?

 

Thank you.

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Message 2 of 4
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HP Recommended

Hi:

 

None of the Ralink wifi cards work well or at all with the last several builds of W10.

 

There is no software/driver fix.  I'm surprised it is even showing up in the device manager.  Usually it completely disappears.

 

I would suggest you replace the card with a better one, or use a USB wifi adapter.

 

Before I can recommend an internal wifi card replacement, I would need to know the full model number or product number of your notebook.

 

Use this guide to find that information...please do not post the serial number.

 

https://support.hp.com/us-en/document/c00033108

 

You may find the link doesn't work right now.  There must be a complete HP website system outage.

 

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Message 3 of 4
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HP Recommended

Thank you,

 

I have 

HP Pavilion 15-e000ex Notebook PC Windows 10 64 Bit

 

And the product number is: D9W31EA#A2N

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HP Recommended

You're very welcome.

 

As it turns out, I cannot find any specs on your notebook.

 

Can you please let me know if it has an Intel core processor or an AMD processor?

 

Then I will be able to give you a recommendation for an internal wifi card.

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