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Blocked internet

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HP laptop 15-da0xxx

My computer says that I am connected to the wireless connection, but when I try to go to a website it says “ your internet access is blocked. Firewall or antivirus software may have blocked the connection.” 

We had McAfee and it expired, but now we have web root. 


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I reviewed your post and I understand that you are facing issues with the wireless connection.


Don’t worry, I assure you I will try my best to get this sorted.


Do you still have McAfee installed on the computer? If yes, then uninstall it completely and check.


Meanwhile, I recommend you try running these network commands to manually reset the TCP/IP stack, release and renew the IP address, and flush and reset the DNS client resolver cache:

  1. In the search box on the taskbar, type Command prompt. The Command Prompt button will appear. To the right of it, select Run as administrator Yes.
  2. At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:
    • Type netsh winsock reset and select Enter.
    • Type netsh int ip reset and select Enter.
    • Type ipconfig /release and select Enter.
    • Type ipconfig /renew and select Enter.
    • Type ipconfig /flushdns and select Enter.

If you continue facing the issue, then reinstall the wireless card driver.


Here is how it is done.


1. Download the drivers from here but do not run them yet.

2. Go to your start screen/menu and type Device Manager.

3. Expand Network adapters.

4. Right click on the wireless adapter and choose Uninstall.

5. Run the downloaded drivers from step 1.

6. Restart your PC and test.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



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