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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Re: BlueTooth driver for Windows 10

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10-02-2015 02:07 PM
I recently upgraded my Pavilion dv2700tv to Windows 10. The upgrade went well but there were some problems that I can not overcome. Drivers for the HP Bluetooth Module would not work in Windows 10 and no drivers were installed using windows update. I went to Broadcom's website and download the drivers that were supposed to work with the module but no joy was found. After several days for exploring and trying out different drivers, I settled on Broadcom's Driver version 12.0.0.4051, driver date 11/8/2012. This driver works with the module. Windows 10 Action Center recognizes the driver and provides a button that can be toggled on and off. The problem is I can pair a device(phone, headset) but I can't connect to a device. I toggle on the connect button but my device does not appear in the connection list. Are there any drivers that are compatible with windows 10 and the HP Bluetooth Module where I can not only pair but connect to external devices? Thanks for your help.
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11-21-2015 09:33 AM
Yeah... I installed a Plugable 2.0 USB Bluetooth 4.0 adapter instead. Windows 10 installed an updated driver for it but it didn't work. I eventually Installed the driver supplied on the CD that came with the Plugable. It all works well. I had to uninstall the HO Bluetooth Module software and disable the module before I installed the Plugable drivers. Thanks for your post.
10-06-2015
08:50 AM
- last edited on
07-21-2021
07:23 AM
by
AgathaV
Hi @Pogostyx,
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!
I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Pavilion dv2700tv CTO Entertainment Notebook and issue with drivers for Bluetooth and Windows 10. Here is troubleshooting when drivers are not available yet.
Have you tried in the Device Manager to update the driver that is currently installed?
In the device manager try selecting find new hardware.
Here is a link to the HP Support Assistant if you need it. It has a Wireless support assistant inside it that might help you.
The updated drivers will be posted as available. We are seeing them update regularly. Please be aware that HP does not guarantee Windows 10 drivers will be available from Windows Update.
Please let me know how this goes.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:
I work on behalf of HP
10-06-2015 07:00 PM
Thanks for responding to my post for help. I was able to find a driver that seems to work but not fully. The button in Action Center toggles on and off appropriately. I can pair devices sucessfully however, it won't connect to the device. All of my devices are listed but their is no way to connect even after pressing the Connect button in Action Center.
HP's drivers won't work in Windows 10 environment. A dialog box pops up and states that it won't work and is not compatible with Windows 10 and at times further states that Broadcom drivers don't work in Windows 10 so I downloaded Broadcom's drivers anyway and it appeared to work but not fully.
I've dedicated many hours troubleshooting this issue but as of this writing...no joy. Any help would be appreciated. This laptop is a pretty compitant laptop and I would like to get it fully working. I also get the "Not equal or less IRQL netwlv64. Not often but enough to annoy me 🙂
10-07-2015 06:35 AM
Hey @Pogostyx.
I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. This will have the Notebook take a look at the Hardware devices attached.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:
I work on behalf of HP
10-07-2015 01:32 PM
HI...I have the latest BIOS (F.2E) for the main board. I haven't adjusted the BIOS settings but based on your recommendation, I reset to the default. The issues remain. Someone linked to my post and recommended that I revert back to my previous OS. What a bummer! After all the work I put into Window's 10 for someone to recommend that I revert back to the previous OS made me sick.flagrant, idiotic suggestion.
Maybe a bluetooth dongle would be an appropriate solution to tackle this issue until MS provides a driver that actually works..
11-19-2015 11:48 AM
Hi, I'm back! Just wondering if there is a replacement or an upgrade to the HP Bluetooth Module? I don't believe that the module is the same as the HP Integrated Bluetooth Module. Maybe the replacement may solve the blutooth and error not less or equale to(netvlw64) issue. What's your thought?
11-19-2015 11:41 PM
If you cna' find the compatible driver from HP support website, try to search for in on the web. Some driver providing websites may have what you want. However, searching may take your much time. If you want to solve it quickly, try to use driver tool to download bluetooth driver for Windows 10.
Windows 10 still has compatibility program, many software need time to be upgrade. It is neccessary to think about it!
11-21-2015 09:33 AM
Yeah... I installed a Plugable 2.0 USB Bluetooth 4.0 adapter instead. Windows 10 installed an updated driver for it but it didn't work. I eventually Installed the driver supplied on the CD that came with the Plugable. It all works well. I had to uninstall the HO Bluetooth Module software and disable the module before I installed the Plugable drivers. Thanks for your post.
01-04-2016 02:27 AM
I spent mush time to search compatible drivers for my HP laptop which was upgraded to Windows 10. And many drivers were not compatible. Finally, I follwed a guy 's opinions.I tried to use driver program named Driver Talent to update drivers for HP in Windows 10. It can find a good for,e. I think you can have a try!
02-19-2016 06:03 PM
I had the same problem with my Envy DV7-7227cl with Brodcom wifi/bluetooth PCIe. No bluetooth after win 10 upgrade. Even tho this fix is written for intel card it worked with my Brodcom. Follow this link and try it.