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‎10-26-2020 09:50 PM

HP Recommended
Product: 7NH51PA
Operating System: Microsoft Windows 10 (64-bit)

Dear Team,

 

I am not being able to access my bluetooth since the new updates. Whenever I try to look into my device manager it says that 

Currently, this hardware device is not connected to the computer. (Code 45)

To fix this problem, reconnect this hardware device to the computer.

 

Could you please help me fix this problem? I have tried everything possible but could not achieve anything. I even tried with add legacy hardware but when I go to the "Network Adaptor" the bluetooth icon does not appear. I tried with the regedit still no luck. I tried with the "fsquirt" formula still nothing.

 

I would highly appreciate your guidance upon this matter.

 

thanks.

1 person had the same question
4 REPLIES 4

‎10-26-2020 11:14 PM

HP Recommended

@SS90 

 

Your machine is an  HP Notebook - 15s-du0096tu,  its specs:

 

            https://support.hp.com/au-en/document/c06386953

 

It has Realtek RTL8723DE 802.11b/g/n (1x1) and Bluetooth® 4.2 combo adapter. Please download and install Bluetooh driver/software:

 

            https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104078.exe

 

Or use Windows 10 updates to update your machine.

 

Regards.

BH
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‎10-27-2020 12:30 AM

HP Recommended

Thank you so much for the assistance Banhien but, I have already downloaded from the "Software and Drivers". I have installed them as well but, still it is not working. I have updated the latest version of Windows 10 on my notebook. Could you please assist me on how to update via windows. Actually it was fine when my Machine was not updated. Since my last couple of updates the bluetooth function is gone. So this is the actual problem that I am facing after the Update. 

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‎10-27-2020 12:56 AM

HP Recommended

One more thing I forgot to mention. Whenever I run troubleshoot for bluetooth it says that "bluetooth is not available on this device".

 

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‎10-28-2020 05:44 AM

HP Recommended

I have a similar issue. Both WiFi and Bluetooth have disappeared, and reported with the same fault. Windows just doesn't see the hardware anymore, and removes the options and links. The mouse and keyboard Bluetooth devices are now orphaned. I can use WiFi and Bluetooth again only if I plug in a related USB adapter.

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