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‎08-29-2019 11:04 AM

HP Recommended
Product: 15-db0997na laptop
Operating System: Microsoft Windows 10 (64-bit)

I have 15-db0997na laptop and Bluetooth seems to have disappeared, cannot see it in Device Manager anymore.

Not sure if there is connection or not but also SD card reader won't work now either!

Any help on both these issues would be appreciated. Thanks!

3 REPLIES 3

‎08-30-2019 02:41 PM

HP Recommended

Anyone any suggestions??? Thanks!! 

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‎08-31-2019 05:36 PM - edited ‎08-31-2019 05:37 PM

HP Recommended

So I have reinstalled Windows and Bluetooth and SD Card reader worked. 

I started installing things again,  only did Chrome and Avast and both Bluetooth and SD Card reader disappeared.........is this plausible reason or is it a hardware issue?

When I look on Device Manager is says both are not connected, Code 45.

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‎09-01-2019 04:50 PM

HP Recommended

@smc381
Thank you for posting on the HP Support Community.

 

I appreciate your efforts to try and resolve the issue and apologize for the inconvenience caused.

As you've performed relevant troubleshooting steps and the issue persist.  I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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