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‎08-27-2026 03:00 AM

HP Recommended
Product: HP Elitebook 840 G11
Operating System: Microsoft Windows 11

We're currently experiencing issues with the Bluetooth driver on our HP laptops, the Bluetooth driver seems to disabled and re-enable itself constantly.  This is of course causing the users headsets, keyboards and mice to disconnect which is quite a nuisance. 

 

This is an issue that started appearing within this week, and perhaps the end of last week. Is anyone else experiencing this issue and have you perhaps found the root cause or a workaround?

 

Troubleshooting:

Looked for updates via HPIA

Looked for updates via HP Support Assistant
Removed the current driver via Device Manager, installed the recommend driver via Intels support page.

Checked recent Windows updates, nothing seemed relevant.


Models affected so far:
HP Elitebook 840/30 G11

HP Elitebook 840/30 G10

HP Elitebook 8 G1i 

 

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