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HP Recommended
HP 14-d010au Notebook PC
Microsoft Windows 8.1 (64-bit)

Hello, please help me,

 

my bluetooth not working if i use windows 8.1 operating system, but if i use windows 10 it works well. i want to run windows 8.1 in my laptop because it is not heavy and not causing lag. I've been trying all kind of steps to solve this problem but nothing happen. my bluetooth is on but not finding devices. please give the link of the bluetooth driver for my laptop, and i hope the driver will be the correct one, sorry for my poor english. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @windanotwanda 

 

Sorry to hear that you are having problems ... 

 

(1) Update bluetooth driver (try both)

Mediatek (Ralink) Bluetooth Software Driver

11.0.752.0 Rev.D88.6 MBMar 21, 2014Download

or

Qualcomm Atheros QCA9000 Series Bluetooth 4.0+HS Driver

1.00 Rev.A7.4 MBJan 10, 2014Download

 

(2) Reboot and test again ...

 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

View solution in original post

3 REPLIES 3
HP Recommended

Hello @windanotwanda 

 

Sorry to hear that you are having problems ... 

 

(1) Update bluetooth driver (try both)

Mediatek (Ralink) Bluetooth Software Driver

11.0.752.0 Rev.D88.6 MBMar 21, 2014Download

or

Qualcomm Atheros QCA9000 Series Bluetooth 4.0+HS Driver

1.00 Rev.A7.4 MBJan 10, 2014Download

 

(2) Reboot and test again ...

 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

HP Recommended

Oh my god, thank you so much, it works perfectly 

HP Recommended

Hello @windanotwanda 

 

It was a great pleasure to help you 

 

best regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.