Bluetooth ICON and settings are not showing

[Ram_41]

Bluetooth option s not showing in the ICON as well as in the settings. Kindly assist

[Riddle_Decipher]

@Ram_41 In Windows 10, open Settings > Devices > Bluetooth & other devices. Here, make sure that Bluetooth is turned On.

Then scroll down and click on the More Bluetooth options link to open the Bluetooth Settings.

Here, under the Options tab, ensure that Show the Bluetooth icon in the notification area box is selected. Click Apply and exit.

If that doesn't work, could you check the device manager and tell me if the wireless adapter and bluetooth adapter getting detected?

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

[Ram_41]

Thanks for your response. My OS is Wndows 8.1.

Please find the snapshots below for your reference:

Thanks,

Ram

[Riddle_Decipher]

@Ram_41 In that case, I suggest we run a hardware test on the Bluetooth module to confirm the cause of the failure, and here's how you do it:

Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

Hold the power button for at least five seconds to turn off the computer.

Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

On the HP PC Hardware Diagnostics (UEFI) main menu, 

Click Component Test.

• Bluetooth Module Test - This test checks that the Bluetooth module is properly detected and enabled for use. (This test is currently not available in the Windows version of the hardware diagnostics.)
• To run the test, click Bluetooth Module, and then click Run once.
• While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

[Ram_41]

Thank you for your response again.  I have followed your instructions and I don't find the Bluetooth Module Test in it.

PFA snapshot for reference:

[Ram_41]

[Riddle_Decipher · Accepted solution]

@Ram_41 If the test option is missing, it can only mean that the part is no longer detected or is malfunctioning on a hardware level and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.