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Honor Student
Posts: 2
Member Since: ‎05-23-2016
Message 1 of 8 (228 Views)
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Bluetooth Issue (Windows 10) with 820 G2

Product Name: HP 820 G2
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

My Bluetooth abiltiy appears to have been removed with Windows 10 upgrade, I have enabled Bluetooth on my Network Adaptor & installed all up to date drivers - it worked fine before. this is terribly frustrating.

 

HP Connection Manager will not start, I cannot find it on my programs, however it is available to uninstall. 

 

Bluetooth utility (settings) says device does not have Bluetooth

 

I have Intel Dual Band Wireless AC 7265 - again I have enabled Bluetooth on Advanced Properties.

 

Please help.

 

Regards,

David

 

 

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Accepted Solution

Re: Bluetooth Issue (Windows 10) with 820 G2

You're very welcome.

 

If you see a bluetooth radios device manager category, then the BT should be working.

 

Under that category, there should be an Intel bluetooth adapter listed.

 

If there is a generic bluetooth adapter listed there, the Intel bluetooth driver didn't install.

 

There is no way to get the HPCM software to work in any other OS but W7.

 

You may as well uninstall it if you even can, and restart the PC.

 

When you updated the Intel bluetooth driver, did you first uninstall the old driver in the control panel>Programs>uninstall a program section?

 

The driver instructions require that all previous BT software/driver installations be uninstalled and the PC restarted before installing the updated software.

 

The Intel 7265 AC card definitely comes with BT.

 

http://ark.intel.com/products/83635/Intel-Dual-Band-Wireless-AC-7265

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Provost
Posts: 88,860
Member Since: ‎07-13-2010
Message 2 of 8 (205 Views)

Re: Bluetooth Issue (Windows 10) with 820 G2

Hi, David:

 

Did you have W7 on there when you upgraded to W10?

 

I  ask that because the HP Connection Manager software only works on W7.

 

If you did, you are going to have to go back to W7, turn the bluetooth on with the HP Connection Manager software, uninstall the HPCM software, restart the PC, verify that the BT radio is still turned on and then you can reinstall W10, and all should be well again.

Tutor
Posts: 10
Member Since: ‎08-20-2017
Message 3 of 8 (190 Views)

Re: Bluetooth Issue (Windows 10) with 820 G2

When I purchased the Laptop from Costco, it came with windows 10 already installed. I don't have an installation disk for this computer as it came with windows 10 already installed.

 

Provost
Posts: 88,860
Member Since: ‎07-13-2010
Message 4 of 8 (189 Views)

Re: Bluetooth Issue (Windows 10) with 820 G2

[ Edited ]

If it never had windows 7 on it, then it never should have had the HP connection manager software installed.

 

So, unfortunately, I would have no idea why the bluetooth isn't working.

 

You should be seeing a bluetooth radios device manager category in the device manager.

 

If you don't, check the BIOS to make sure the bluetooth radio is present and enabled.

 

Tutor
Posts: 10
Member Since: ‎08-20-2017
Message 5 of 8 (185 Views)

Re: Bluetooth Issue (Windows 10) with 820 G2

Hi Paul, Thanks for your help so far. Is there a way to install the connection manager in Windows 10? I see there is a bluetooth connection in the Device Manager but it never connctes to anything. So I take it that the dual band network card has bluetooth capabilities? Please advise.

 

 

 

Provost
Posts: 88,860
Member Since: ‎07-13-2010
Message 6 of 8 (180 Views)

Re: Bluetooth Issue (Windows 10) with 820 G2

[ Edited ]

You're very welcome.

 

If you see a bluetooth radios device manager category, then the BT should be working.

 

Under that category, there should be an Intel bluetooth adapter listed.

 

If there is a generic bluetooth adapter listed there, the Intel bluetooth driver didn't install.

 

There is no way to get the HPCM software to work in any other OS but W7.

 

You may as well uninstall it if you even can, and restart the PC.

 

When you updated the Intel bluetooth driver, did you first uninstall the old driver in the control panel>Programs>uninstall a program section?

 

The driver instructions require that all previous BT software/driver installations be uninstalled and the PC restarted before installing the updated software.

 

The Intel 7265 AC card definitely comes with BT.

 

http://ark.intel.com/products/83635/Intel-Dual-Band-Wireless-AC-7265

Honor Student
Posts: 2
Member Since: ‎05-23-2016
Message 7 of 8 (157 Views)

Re: Bluetooth Issue (Windows 10) with 820 G2

There was a 3rd Party Bluetooth dongle installed and when I uninstalled it the computers Bluetooth was working fine.
Thanks
Provost
Posts: 88,860
Member Since: ‎07-13-2010
Message 8 of 8 (140 Views)

Re: Bluetooth Issue (Windows 10) with 820 G2

Anytime.

 

Glad to have been of assistance.

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