Bluetooth Issue (Windows 10) with 820 G2

[Britshowboy]

Hi,

My Bluetooth abiltiy appears to have been removed with Windows 10 upgrade, I have enabled Bluetooth on my Network Adaptor & installed all up to date drivers - it worked fine before. this is terribly frustrating.

HP Connection Manager will not start, I cannot find it on my programs, however it is available to uninstall. 

Bluetooth utility (settings) says device does not have Bluetooth

I have Intel Dual Band Wireless AC 7265 - again I have enabled Bluetooth on Advanced Properties.

Please help.

Regards,

David

[Paul_Tikkanen]

Hi, David:

Did you have W7 on there when you upgraded to W10?

I  ask that because the HP Connection Manager software only works on W7.

If you did, you are going to have to go back to W7, turn the bluetooth on with the HP Connection Manager software, uninstall the HPCM software, restart the PC, verify that the BT radio is still turned on and then you can reinstall W10, and all should be well again.

[dtf52357]

When I purchased the Laptop from Costco, it came with windows 10 already installed. I don't have an installation disk for this computer as it came with windows 10 already installed.

[Paul_Tikkanen]

If it never had windows 7 on it, then it never should have had the HP connection manager software installed.

So, unfortunately, I would have no idea why the bluetooth isn't working.

You should be seeing a bluetooth radios device manager category in the device manager.

If you don't, check the BIOS to make sure the bluetooth radio is present and enabled.

[dtf52357]

Hi Paul, Thanks for your help so far. Is there a way to install the connection manager in Windows 10? I see there is a bluetooth connection in the Device Manager but it never connctes to anything. So I take it that the dual band network card has bluetooth capabilities? Please advise.

[Paul_Tikkanen · Accepted solution]

You're very welcome.

If you see a bluetooth radios device manager category, then the BT should be working.

Under that category, there should be an Intel bluetooth adapter listed.

If there is a generic bluetooth adapter listed there, the Intel bluetooth driver didn't install.

There is no way to get the HPCM software to work in any other OS but W7.

You may as well uninstall it if you even can, and restart the PC.

When you updated the Intel bluetooth driver, did you first uninstall the old driver in the control panel>Programs>uninstall a program section?

The driver instructions require that all previous BT software/driver installations be uninstalled and the PC restarted before installing the updated software.

The Intel 7265 AC card definitely comes with BT.

http://ark.intel.com/products/83635/Intel-Dual-Band-Wireless-AC-7265

[Britshowboy]

There was a 3rd Party Bluetooth dongle installed and when I uninstalled it the computers Bluetooth was working fine.
Thanks

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

[Harbos]

Hi Paul,

In order to retain my W10 working environment, do you think that:

a)  an image backup of the w10 drive

b) an F11 recovery at boot to restore factory  w7 environment to enable BT as you instructed

c)  an image restore of the backup taken in a)

will do the job as well?

[Paul_Tikkanen]

Hi, @Harbos

You can try it, but I doubt it will work.

Wouldn't that be like digging a hole and filling it back in again?

You go back to W7, enable BT, but then restore the old W10 files and settings.

Nothing would change as far as I could guess.

BT would probably be turned off again in the W10 settings.