Bluetooth LE support

[AC19561]

I purchase Philips Hearlink 9050 hearing aids that support Bluetooth LE.  My computer is meant to support LE.  I am able to pair the hearing aids with windows.  When I try to connect it says that "Bluetooth LE is not supported on this device."  Seems like a driver issue. Help?  Thanks

[Deep_World]

Hi @AC19561,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I Understand your concern about Bluetooth connectivity issue , don’t worry let me help you with this.

To better understand the issue, could you please provide a few more details?

Could you please share the exact HP laptop or desktop model you’re using? That will help me check whether the hardware and drivers fully support Bluetooth Low Energy (LE).

In the meantime, here are a few steps you can try:

• Update Bluetooth drivers: Go to Device Manager → expand Bluetooth → right‑click your adapter → select Update driver.
• Check Windows updates: Sometimes Bluetooth LE support is added or improved through system updates.
• Verify Bluetooth version: In Device Manager, open your Bluetooth adapter’s properties → under Advanced, check the LMP (Link Manager Protocol) version. LMP 6.0 and above generally indicate LE support.
• Remove and re‑pair the device: Delete the hearing aids from your Bluetooth devices list, restart your PC, and pair them again.
• Run the Bluetooth troubleshooter: Settings → Update & Security → Troubleshoot → Bluetooth.

Could you also let me know if you’re using any external Bluetooth dongle or just the built‑in adapter? That detail will help determine whether this is a driver limitation or a hardware compatibility issue.

I hope this helps. 

[AC19561]

Thanks for getting back to me.  It's an HP Envy x360. The product number is  4N743UA#ABA.   SN: 8CG145200S  I tried using Intel support tool to try and upgrade to the latest Bluetooth driver set 24.30.1.1. However, it failed to install - no error it just quit.  My current Intel Bluetooth driver is 22.240.0.2.  The Intel network driver is 24.10.0.4 (11/11/2025).   The LMP version is 11.8398

The frustrating thing is it will Pair up fine. It won't connect and gives error Bluetooth LE not supported. Not sure if Microsoft, HP, or Intel is to blame ! 🙂

[Deep_World]

Hi @AC19561,
 

Thanks for your response. 

You’ve already done a lot of the right troubleshooting, so let’s try a few more addtional steps.

Here are a few steps you can try:

• Clean reinstall of Intel Bluetooth drivers: Instead of just updating, try uninstalling the current Intel Bluetooth driver from Device Manager → restart your PC → then install the latest driver package directly from Intel’s support website. Sometimes remnants of older drivers block proper LE functionality.
• Check optional Windows updates: Go to Settings → Windows Update → Advanced options → Optional updates. Microsoft occasionally pushes Bluetooth stack updates here that don’t show up in the main update list.
• Confirm Bluetooth profile support: Hearing aids often rely on the Bluetooth LE Audio or Hearing Aid Service (HAS) profile. Windows 11 added broader support for LE Audio, but it may require the very latest OS build. Please check that your system is fully updated to the latest Windows 11 release.
• Disable power management on the adapter: In Device Manager → Bluetooth adapter → Properties → Power Management, uncheck “Allow the computer to turn off this device to save power.” This can sometimes interfere with LE connections.
• Test with another LE device: If possible, try connecting a different Bluetooth LE device (like a fitness tracker) to confirm whether the issue is specific to the hearing aids or a broader LE driver limitation.

From what you’ve shared, your hardware (LMP 11) should support Bluetooth LE, so this does look more like a driver/software stack issue rather than hardware. If the Intel installer keeps quitting, you might want to try running it as administrator or using Intel’s “Clean Install” instructions for their wireless drivers.
 

I hope this helps.

[AC19561]

Thanks for the suggestions.  I am running the latest version of Windows 11 25H2.  I already tried uninstalling the driver and reinstalling.  I was hoping you could confirm that this model supports Bluetooth LE.   Since HP owns the hardware platform and Intel owns the Bluetooth stack (their latest driver won't even install), I was hoping that HP could take ownership of why this not working.   I've done everything I can to show that its not something at my end.  Can you guys work with Intel to resolve??

Thanks

[Deep_World]

Hi @AC19561,
 

Thanks for your response. 

I completely understand how  this must feel, especially since you’ve already taken the right troubleshooting steps on your end. 

At this point, the best way forward would be to have your device checked directly at an HP service center. Our technicians there can run in‑depth hardware and software diagnostics, confirm Bluetooth LE support for your specific model, and coordinate with Intel if needed to ensure the driver stack is functioning as intended.

You’ve done everything right so far, and handing it over to the service team will help get to the root of the issue more quickly. 

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,

Deep_World
 

[AC19561]

Thanks.   I assume there will be no charge (😀) as apparently HP can't tell me whether or not my PC supports Bluetooth LE or not, even though I provided the serial number!   Of course, HP relies on partners for support, so good luck with that!

Maybe I should be looking at replacing this PC with another brand!