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‎01-04-2017 05:26 AM

HP Recommended
Product: evny 15t-3200 CTO
Operating System: Microsoft Windows 7 (64-bit)

Hi. I have an Envy 15t-3200 CTO laptop
I've recently installed new Windows 7 on my laptop and almost everything is doing well, but although I've installed all drivers listed in this website, still I can't use my bluetooth. My bluetooth is missing from all other devices and there is no "share via bluetooth" option on any file. Just like the driver was not correct. I've read many troubleshooting ways on the Internet, but no one was hrlpful.
please guide me

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-04-2017 07:04 AM

HP Recommended

That card definitely comes with built in bluetooth.

 

You installed the Intel bluetooth driver for that card from the support page?

 

Do you see a bluetooth radios icon listed in the device manager section?

 

If not, install the HP connection manager software. restart the PC, and see if you can turn on the bluetooth radio by using this software.

 

This package provides the HP Connection Manager for the supportednotebook models and operating systems.

 

http://ftp.hp.com/pub/softpaq/sp54501-55000/sp54945.exe

 

 

View solution in original post

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5 REPLIES 5

‎01-04-2017 05:36 AM

HP Recommended

What is the complete product name of your notebook?  

 

CTO means configure to order and does not give us the configuration.

 

Envy 15t-3200 is the notebook model series. 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎01-04-2017 06:36 AM

HP Recommended

All  thing that I have is 15t-3200. Could you please tell me how to realize the exact product name?

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‎01-04-2017 06:54 AM

HP Recommended

Hi:

 

What model wireless network adapter does your notebook have?

 

If you don't know, go to the device manager and click to expand the network adapters device category.

 

There you will find the name and model number of the wireless network adapter.

 

Bluetooth is normally part of the wireless network adapter, if your notebook comes with bluetooth.

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‎01-04-2017 06:58 AM

HP Recommended

My wireless adapter is: Intel(R) Centrino(R) Advanced-N 6235

Was this reply helpful? Yes No

‎01-04-2017 07:04 AM

HP Recommended

That card definitely comes with built in bluetooth.

 

You installed the Intel bluetooth driver for that card from the support page?

 

Do you see a bluetooth radios icon listed in the device manager section?

 

If not, install the HP connection manager software. restart the PC, and see if you can turn on the bluetooth radio by using this software.

 

This package provides the HP Connection Manager for the supportednotebook models and operating systems.

 

http://ftp.hp.com/pub/softpaq/sp54501-55000/sp54945.exe

 

 

Was this reply helpful? Yes No
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