Bluetooth & Devices interface not working

[Hfzd]

Hi, 

I have realtek wireless bluetooth adapter, it can connect just fine. The problem is, the devices that been connected before does not show up in the list of bluetooth devices, only certain appear. Yesterday, I paired my earbuds becaust it was first time, but the earbud did not show up in the list of bluetooth device, so I cant click the "disconnect", "connect" or "remove device" button. Another problem is, I cant remove a device, the button seems like a "dummy" button. I could see all the devices that been connected before in device manager, but still cant remove. I tried update and restart, update bluetooth driver, roll back, nothing happened. Finally I un-installed the driver, and then I could not find the driver in HP website for this for 23H2 version. HP Victus 16-e0122AX is my model. Please help needed. Thanks

[zoey7886]

Hi @Hfzd,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with connecting Bluetooth devices to your Laptop.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Follow the below steps to fix the issue.

A) Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and check if it boots into Windows now.

B) Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

C) Install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

D) Click on the link to connect the Bluetooth speakers again.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support