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‎09-27-2024 10:47 AM

HP Recommended
Product: HP EliteBook 840 G3 Notebook PC
Operating System: Microsoft Windows 11

I recently got this laptop second hand and it came with Windows 11 pro, I checked the specs and it shows has Bluetooth and WWAN but it does not work. I have tried downloading the drivers from HP's website but it still doesn't work

2 REPLIES 2

‎09-27-2024 07:39 PM

HP Recommended

@Sadeeq2712 

 

Please check Device Manager (Networks):

 

1. What is the wifi card option (model of the wifi adapter),

2. Does it have WWAN card option ?

 

Regards.

BH
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‎09-28-2024 02:45 PM - edited ‎09-28-2024 02:53 PM

HP Recommended

The model of the WIFI card is Intel Dual Band Wireless AC 8260. Also, WIFI stopped working on my laptop today. 

There is no WWAN option.

I tried running a UEFI hardware diagnostics test and it told me to check if the WIFI adapter is enabled in the BIOS but the problem is that I can not access BIOS settings because I do not know the BIOS password.

 

NB: The laptop is not brand new, I got it from a dealer.

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