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‎11-06-2024 03:39 AM

HP Recommended 
Good morning Community,

I have updated my HP G42 362la computer to Windows 10 and I am having some problems with the computer's Bluetooth. Specifically, it doesn't recognize my Sony wireless headphones and the truth is that I need them to work. The headphones connect well to the rest of the equipment and in fact, before upgrading the PC to w10, it also connected well to this equipment.

I have performed the following tests:

1- Update driver, but do not find a more current driver,

2- Disable and re-enable the bt adapter,

3- Uninstall the bt adapter.

I also have problems with the touch panel, it doesn't recognize some gestures.

I thank you in advance for the help!!
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