Bluetooth device manager code 43

[it-bluebirdair]

I have a HP Spectre 13 v101nv

Suddenly bluetooth has stoped working, no icons and devices on the bluetooth windows 10 panel.

I have tried uninstalling the drivers and reinstalling the latest ones from Intel.

Also I have removed the device from the device manager and rebooted the laptop, still the same.

I have also installed the bluetooth drivers from the HP support website .

I am always getting the following on the device manager:

Windows have stopped this device because of reported problems (Code 43)

A request for the USB device descriptor failed.

Any help ?

Is the bluetooth hardware destroyed ?

Do I have to reinstall windows , which I don't want?

[CF4]

Hi

Can you please post back the output from these 2 commands...

PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"

They should show something like this...

Name InterfaceDescription ifIndex Status MacAddress LinkSpeed
---- -------------------- ------- ------ ---------- ---------
Ethernet Realtek PCIe FE Ethernet 9 Disconnected AA-AA-AA-AA-AA-A8 0 bps
Bluetooth Bluetooth Device 17 Disconnected AA-AA-AA-AA-AA-A7 3 Mbps
WiFi Realtek RTL8723BE 802 18 Up AA-AA-AA-AA-AA-A6 72 Mbps



Name InterfaceDescription DriverFileName DriverDate DriverVersion NdisVersion
---- -------------------- -------------- ---------- ------------- -----------
Ethernet Realtek PCIe FE Ethernet rt640x64.sys 2015-04-06 9.1.406.2015 6.40
Bluetooth Bluetooth Device bthpan.sys 2006-06-21 10.0.16299.15 6.30
WiFi Realtek RTL8723BE 802 rtwlane.sys 2017-05-03 2023.54.33... 6.70

If in doubt please ask.

[it-bluebirdair]

Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.

PS C:\Users\kdall> PowerShell -Command "Get-NetAdapter"

Name InterfaceDescription ifIndex Status MacAddress LinkSpeed
---- -------------------- ------- ------ ---------- ---------
Wi-Fi Intel(R) Dual Band Wireless-AC 8260 19 Up A0-C5-89-14-8F-F7 21.7 Mbps

PS C:\Users\kdall> PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"

Name InterfaceDescription DriverFileName DriverDate DriverVersion NdisVersion
---- -------------------- -------------- ---------- ------------- -----------
Wi-Fi Intel(R) Dual Band Wireless-AC 8260 Netwtw06.sys 2017-12-06 20.20.2.2 6.60

PS C:\Users\kdall>

[CF4 · Accepted solution]

Hi

Bluetooth is not showing as a device, so it is possibly a hardware failure, BUT...

If it showed in Device Manager and Windows gets/generates an error code it could be a dodgy driver.

So if it is, you clear all the Bluetooth drivers out and go back to the earliest one you can.

18.1.1611.3223 Rev.S

17.6 MB

Jun 27, 2016

Download

[it-bluebirdair]

Thank you very much, the instalation of the downloaded file , worked.

[CF4]

Prego.

Just be wary of future updates un-doing your good work.

[it-bluebirdair]

After shuting down the laptop to go home, and opened it at home it happened the same.