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‎06-05-2019 11:55 PM - edited ‎06-05-2019 11:58 PM

HP Recommended
Product: Pavilion g6-2312ax
Operating System: Microsoft Windows 10 (64-bit)

I had upgraded my laptop model pavilion g6-2312ax to windows 8.1 from windows 8. Before the upgrade Bluetooth was working just fine. Then it had just disappeared after the upgrade. I did everything I could do to bring it back (Device manager, Troubleshooting, Bluetooth support service and what not). At last I gave up. Then recently I upgraded my laptop from windows 8.1 to windows 10. But Bluetooth still remains hidden or disappeared I don't know. I really don't know what to do. There isn't even Bluetooth drivers for the model on HP website. Please suggest anything to fix this thing up.

3 REPLIES 3

‎06-06-2019 01:30 AM

HP Recommended

@Rhaegarnoob 

 

Please download and install

 

    ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71572.exe

 

Regards.

BH
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‎06-06-2019 03:10 AM

HP Recommended

Thanks for the reply. I installed the drivers. But still nothing happened. I can't even see Bluetooth in Device Manager, let alone using it.

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‎06-06-2019 07:52 AM

HP Recommended

Hi, @Rhaegarnoob 

 

Go to the device manager, click on the View tab.

 

Select Show Hidden Devices.

 

See if the Ralink Bluetooth adapter shows up as a hidden device.

 

If it does, right click on it, select Uninstall. 

 

Check the uninstall driver box, restart the PC, and see if the PC reinstalls the device so that it is active.

 

What you are seeing is a very common problem with that model wifi/Bluetooth adapter and W10.

 

You're lucky the wifi is even working with that card.

 

Now, if that doesn't work either, and you don't mind tossing a small amount of money and time at the problem you can replace the Ralink wifi card with this Broadcom dual band N card with Bluetooth.

 

Broadcom BCM943228HMB 802.11abgn 2×2 Wi-Fi Adapter, Broadcom Bluetooth 4.0 Adapter
HP Part number 730668-001.

 

The card is readily available on eBay.  Find a seller that ships worldwide.

 

https://www.ebay.com/sch/i.html?_from=R40&_nkw=730668-001&_sacat=0&_sop=15

 

Your notebook's model series should not have a BIOS whitelist as is evidenced by this discussion below.

 

You can't use the card referenced in the discussion because the Intel card won't work in a notebook with an AMD processor.

 

https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/pawilion-g6-2323sw-wifi/m-p/7137864#M...

 

Here is the link to the service manual for your notebook.  The wifi card R & R procedure can be found in chapter 4.

 

http://h10032.www1.hp.com/ctg/Manual/c03593126

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