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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Bluetooth does not see the device, and others do not see it

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09-07-2018 03:50 PM
My laptop Compaq Presario CQ57-372CP does not see the device bluetooth, and other devices do not see it. So it was from the very beginning of the purchase, the sellers in the store also could not help me. And now I needed to use it, please help.
My module wifi+bluetooth - Atheros Model AR5B225
bluetooth - USB\VID_0CF3&PID_311D&REV_0001
wifi - PCI\VEN_168C&DEV_0032&SUBSYS_1785103C&REV_01
Solved! Go to Solution.
Accepted Solutions
09-13-2018 09:42 AM
Leave here links, can someone it is useful.
Bluetooth Driver for Compaq Presario CQ57-372SR
USB\VID_0CF3&PID_311D&REV_0001
Checksum:
CRC32: AD8DAB63
MD5: 1744F065427BACB4C9065CC17684D43A
SHA-1: 7D61B0389C063D3D90734B6262898896F17AF86B
Wireless Button Driver for Compaq Presario CQ57-372SR
ACPI\VEN_HPQ&DEV_6001
Checksum:
CRC32: A6648784
MD5: DF1C29B32BA58E36883CA0DAE033B564
SHA-1: D44709B7E5B6079868727BBBD53A0B3D4F572013
New driver Wi-Fi for Compaq Presario CQ57-372SR
PCI\VEN_168C&DEV_0032&SUBSYS_1785103C&REV_01
Checksum:
CRC32: F2FD48CE
MD5: 211B1765A53A90B182D343C9F7D26D99
SHA-1: B9592AB471CDCFEED8A7CD546D87A7D3D6FF73AD
The drivers are tested on Windows 8.1 x64, but most likely they can work on other versions, try it.
Files will be stored until 12/12/18, if someone can transfer them to a better server.
09-07-2018 04:04 PM
Hi:
Unfortunately, there is no W8.1 or W8 bluetooth driver for the Atheros AR3011 Bluetooth 3.0 + HS Adapter your notebook has, so that is why the BT won't work.
If you need bluetooth, you can:
Purchase an external USB bluetooth adapter.
Reinstall W7 and use the W7 Atheros bluetooth driver.
09-08-2018 07:37 AM
this driver does not exist at all?
I can as that do a working bluetooth without changing windows 8.1, and without occupying the ports of the USB. Maybe I can somehow change the bluetooth in the inside of the laptop?
09-08-2018 08:02 AM
The are only bluetooth drivers for W7.
You can try the W7 driver, but I highly doubt it will work.
You would have to replace the wifi card with one listed in chapter 3 of the service manual that has bluetooth 4.0.
The problem is your notebook has a BIOS whitelist which prevents unsupported wifi cards from working, and I don't know if any of the other cards with bluetooth would work in your model.
The cards must also have the HP part number on them or they will not work.
Also, just because they are listed in the service manual, is no guarantee they will work.
09-11-2018 09:25 AM
I was able to find a driver for bluetooth that works on windows 8.1 x64, it can also enable and disable bluetooth regardless of WiFi.
I also found the driver for Wireless Button - F12, for Windows 8.1 x64 which is not on the official site.
And a new driver for Wi-Fi, Windows 8.1 x64
Tell me how can I send the files here? What would I leave the driver for those who will also search for them.
09-13-2018 09:42 AM
Leave here links, can someone it is useful.
Bluetooth Driver for Compaq Presario CQ57-372SR
USB\VID_0CF3&PID_311D&REV_0001
Checksum:
CRC32: AD8DAB63
MD5: 1744F065427BACB4C9065CC17684D43A
SHA-1: 7D61B0389C063D3D90734B6262898896F17AF86B
Wireless Button Driver for Compaq Presario CQ57-372SR
ACPI\VEN_HPQ&DEV_6001
Checksum:
CRC32: A6648784
MD5: DF1C29B32BA58E36883CA0DAE033B564
SHA-1: D44709B7E5B6079868727BBBD53A0B3D4F572013
New driver Wi-Fi for Compaq Presario CQ57-372SR
PCI\VEN_168C&DEV_0032&SUBSYS_1785103C&REV_01
Checksum:
CRC32: F2FD48CE
MD5: 211B1765A53A90B182D343C9F7D26D99
SHA-1: B9592AB471CDCFEED8A7CD546D87A7D3D6FF73AD
The drivers are tested on Windows 8.1 x64, but most likely they can work on other versions, try it.
Files will be stored until 12/12/18, if someone can transfer them to a better server.