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‎12-28-2020 11:16 PM

HP Recommended
Product: HP EliteBook Folio 9480m Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hello there, 

Bluetooth is not working on my laptop, I have tried all the options...and still, it is not showing in the device manager

I have download a Bluetooth driver from the link - https://support.hp.com/in-en/drivers/selfservice/hp-elitebook-folio-9480m-notebook-pc/7089926  
Can you please help to sort out this problem?

 

1 person had the same question
2 REPLIES 2

‎12-29-2020 12:19 AM

HP Recommended

@sachinvaniya 

 

Did you upgrade your machine ? Please try the following software/driver for wifi and Bluetooth adapter

 

              https://downloadcenter.intel.com/product/75174/Intel-Wireless-N-7260

 

Regards.

BH
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‎12-29-2020 08:15 AM

HP Recommended

Hi, @sachinvaniya 

 

If you are sure your notebook came with built in bluetooth, and you upgraded from W7 to W10, most likely the BT was turned off by the HP connection manager software.

 

The HP connection manager software is not supported in W10, so here is what you need to do...

 

1. Go into the BIOS and verify that your PC has Bluetooth by seeing a Bluetooth device present and enabled in the BIOS.

 

2. If you see that the BT is present and enabled in the BIOS, download Ubuntu from the link below and make a bootable Ubuntu installer.

 

Download Ubuntu Desktop | Download | Ubuntu

 

Tutorial for how to make a bootable Ubuntu installer...

 

Create a bootable USB stick on Windows | Ubuntu

 

After you create the bootable Ubuntu installer, boot from it and select the option to 'Try Ubuntu Without Installing.'

 

Turn on the Bluetooth in Ubuntu.  Shut down the PC and remove the Ubuntu installer.

 

Turn on the PC, and when you are back into Windows, the BT should be present and enabled in the device manager.

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