Bluetooth driver reinstall help

[rooster19]

Couldn't find bluetooth toggle on quick settings. Tried to uninstall bluetooth Realtek adaptor driver, but now can't find anything to reinstall. I have tried the realtek and intel under the windows 11 and device drives on HP. However, bluetooth doesn't show up on device manager at all. I'm on windows 11 25H2

[Paul_Tikkanen]

What is the full model number or product number of your PC?

Find Your HP Laptop Name, Product Number, or Serial Number | HP Notebooks | HP Support

[rooster19]

It's a HP Pavilion Laptop 15-eh1xxx

Serial number: 5CD14148KC

[Paul_Tikkanen]

According to the parts list for your notebook, it comes with an Intel AX200 Wi-Fi adapter.

HP PartSurfer

The only suggestion I can offer would be to see if the last driver Intel released for that model Wi-Fi adapter resolves the problem.

Intel® Wireless Bluetooth® Driver for Intel® Wi-Fi 6 AX200

If that doesn't work, the next step would be to back up your files and reinstall Windows to rule out a Bluetooth hardware failure.

You can make a USB recovery drive with the HP cloud recovery tool.

Here is an info link for how to use the software:

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows | HP® Support

[rooster19]

I installed the intel one.

I see in software devices on Device Manager a Bluetooth driver that says:

Currently, this hardware device is not connected to the computer. (Code 45)

To fix this problem, reconnect this hardware device to the computer.

Is this different from the hardware bluetooth driver?

[Paul_Tikkanen]

No. There's only one driver for the hardware and software. 

You can try uninstalling the Bluetooth device and driver in the device manager, restart the PC, and see if it reinstalls itself. 

[rooster19]

Okay. I see this software device bluetooth driver. I also had previously uninstalled the blue bluetooth adaptor driver. Would uninstalling this software one might help in getting the system to reinstall both?

[Paul_Tikkanen]

You can try uninstalling those hidden devices because they are not currently active.

Is the AX200 Wi-Fi adapter still showing up in the device manager?

I don't see it in your screenshot.

[rooster19]

This is what I see. I have the Realtek wifi adapter

[Paul_Tikkanen]

That is very interesting given that the parts list for your notebook indicated that it came with an Intel AX200.

That means the Bluetooth needs an entirely different driver:

This one:

Realtek RTL8xxx Series Bluetooth Driver

16.4028.2506.1000     06/10/2025

sp172371.exe

Below is the link to the latest Wi-Fi driver for the RTL8852AE Wi-Fi adapter:

Version 6001.10.357.0

sp171538.exe