• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎06-14-2026 10:53 AM

HP Recommended

Hmm for some reason, I still don't see the bluetooth driver on device manager after downloading both and adding the drives on device manager. 

 

Is this a different issue? Or should I try uninstalling the other bluetooth driver (under software) and re-attempt?

Reply
Was this reply helpful? Yes No

‎06-14-2026 12:25 PM

HP Recommended

Yes, install the Intel BT driver in the remove programs section of the control panel, restart the PC, reinstall the Realtek BT driver and see if that works.

 

If not, the next thing to do is to back up your files and reinstall Windows.

 

If that doesn't work, then the Realtek card probably has a hardware issue and if you don't want to use a USB Bluetooth adapter to get around not having Bluetooth, replace that problematic Realtek card with the one that HP indicated your notebook came with:

 

Intel Wi-Fi 6 AX200 802.11ax 2 × 2 Wi-Fi + Bluetooth 5 (non-vPro)   HP part # L35282-005

 

Below is the link to the service manual:

 

Maintenance and Service Guide

 

Maintenance and Service Guide

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.