Bluetooth drivers not working

[Hyper3]

I recently noticed that my laptop did not have Bluetooth drivers installed in it's system and therefore i couldn't be able to use Bluetooth at all. I tired installed a number of drivers but non of them were able to work. I would really appreciate some help. Thanks, 

[A4Apollo]

Hey there! @Hyper3,

Are the Bluetooth drivers listed in the device manager?

Please share the product number of the PC to assist you better.

If the Bluetooth drivers are listed in the device manager uninstall the Bluetooth driver from the device manager and install the latest version of Bluetooth driver and BIOS using HP support assistant.

Refer this article to know more information about using the HP support assistant. Click Here

Please try the steps recommended below.

a)   Open Control Panel by clicking the Start button, and then clicking Control Panel.
b)   In the Control Panel search box, type Bluetooth, and then click Change Bluetooth settings.
c)   In the Bluetooth Settings dialog box, click the Options tab and do any of the following:
d)   To make your computer discoverable to Bluetooth devices, select the check box for Allow Bluetooth devices to find this computer.
e)   When a Bluetooth enabled computer is in discovery mode, it broadcasts a wireless signal that allows it to be detected by other Bluetooth enabled computers or devices. This is sometimes called pairing mode.
f)   To allow Bluetooth devices to connect to your computer, select the check box for Allow Bluetooth devices to connect to this computer.
To be notified when a Bluetooth device is trying to connect to your computer, select the check box for Alert me when a new Bluetooth device wants to connect.

Also, try the steps recommended below.

press Win + R,” type services.msc and then press the Enter key on your keyboard.

find the service “Bluetooth Support Service” and see it if is running. 

If the service is not running, right-click on it and then select the “Start” option.

If you want to, you can also make the service start automatically at every Windows startup. To do that, right-click on the service and then select the “Properties” option.

In the Properties window select the option “Automatic” from the Startup Type drop-down menu, and then click on the “OK” button to save the changes.

Try the steps recommended below.

→ Go to RUN (Windows Logo + R) and type “services.msc” and Enter. 
→ Now find “Bluetooth Support Service” and double click on it. 
→ In General Tab change startup type Manual to Automatic. 
→ Now click on Log On Tab and mark on “This Account” and type your account name or browse to find your account name. 
→ Now remove both hidden password and restart your PC. 
→ Now Re-install your Bluetooth drivers. You can download latest Bluetooth drivers from your PC official website. 
→ If Bluetooth drivers not compatible with Windows 8.1 then follow simple steps. 
→ Go to RUN(Windows logo + R) and type “regedit” to open registry editor 
→ In registry editor go to HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows NT/CurrentVersion 
→ In Current Version find the Current version and change the value 6.3 to 6.2.

Refer this article to know more information about Bluetooth issues with the PC. Click Here

Let me know if this works!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Hyper3]

A4Apollo, first of all thank you so much for replying. I really really appreciate it.

 And to answer your question if there are any Bluetooth drivers listed in the device manager, no, there are 0 Bluetooth drivers  listed in the device manager. That is why I tried installing a bunch of Bluetooth driver, which non of them worked.

The product number of my PC is: 00331-10000-00001-AA073

[A4Apollo]

Hi! @Hyper3,

Thanks for writing back to us.

The product number you have shared seems to be invalid, refer this article to know more information about finding the product details. Click Here

Also, try the steps recommended below.

1) Run the Hardware and Devices Troubleshooter.

On Cortana's search box, type, "Troubleshooting" > left-click on the result > Hardware and Sound > open Hardware and Devices and follow the on-screen instructions.

2) Restart Bluetooth Support Service.

Press the Windows key + R, then type "services.msc". Once the Services window opens, locate Restart Bluetooth Support Service > right-click > Restart.

After so, right-click on it again, choose Properties, then ensure startup type is on Automatic.

Once done, please restart your computer

Let me know if this works!

Take Care! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!