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‎07-09-2024 08:49 AM - last edited on ‎07-09-2024 02:03 PM by Retired

HP Recommended
Product: HP Envy x360

I recently bought an HP Envy x360 14 in laptop and none of my bluetooth headphones can stay connected to it. They connect but almost immediately disconnect, then reconnect again. I've tried updating my laptop and disconnecting and reconnecting the devices. How can I fix this issue? 

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2 people had the same question
3 REPLIES 3

‎07-10-2024 11:17 AM

HP Recommended

Hello GraceElizabeth. What exact model of laptop do you have, hp envy x360 14-fc0006ns, hp envy x360 15-ey0000ns or which one?.

Greetings.

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‎07-10-2024 11:20 AM

HP Recommended

I have the HP Envy x360 2-in-1 Laptop 14-es0xxx

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‎07-10-2024 01:21 PM - edited ‎07-10-2024 01:27 PM

HP Recommended

Hello GraceElizabeth, one thing that can happen is that the connection is lost due to distance, it is a assumption, what you are going to do is go to Device Managers and uninstall the Bluetooth driver, then restart the computer, then install the driver that I leave you the link and another controller that I also leave you.

This page also explains what you have to do.

https://support.hp.com/us-en/document/ish_3940873-3521181-16

https://ftp.hp.com/pub/softpaq/sp152001-152500/sp152462.exe

https://ftp.hp.com/pub/softpaq/sp146501-147000/sp146686.exe

BIOS Update

https://ftp.hp.com/pub/softpaq/sp152501-153000/sp152603.exe

Greetings.

 

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