Bluetooth headset device do not work as hands-free (headphones+mic), only as a headphones

[kirill_b]

Hello Team

I have an issue with my Bluetooth.

Some time ago I have used my wireless headset with my EB1030 G1 connected either with USB dongle or directly via Bluetooth. A few days ago I have lost USB dongle and while I have to wait for delivery of the replacement I am trying to use a headset connected via Bluetooth.

The problem is that when I connect my headset to Bluetooth it is only available as headphones and not hands-free (mic is not available). However hands-free device appears in the list but it is impossible to have it connected/in use.

I also notice that there is no Bluetooth Handsfree Service in the Windows Services list

I am sure that the issue is not in a headset as I tried several headsets (Plantronics, Jabra, Motorola) with the same result.

Please let me know what may be the problem?

Thanks in advance!

Kirill.

[CherylG]

Have you tried changing Input device in Sound settings? Right click the speaker icon>Open sound settings> Input.

[kirill_b]

Hello, thanks for reply

There are no options on the input except Internal Microphone (Conexant ISST Audio).

[David_J_W]

Headsets typically do not support simultaneous 'headphones' (high quality audio playback) and 'hands-free' (mono audio in and out). Normally you can use the 'hands-free' functionality if you make the 'Headset' device your default device in Windows and/or right click and disable the 'Headphones' device.