Bluetooth is not working on my HP Beats Laptop

[SuperSubGaz]

Hello. After about two years of being prblem free with my HP Beats Laptop, all of my Bluetooth devices are unable to connect to it. I 'removed' the devices and have tried to pair them again but the laptop refuses to find them. Properties states that my drivers are ok.
I bought a litle usb bluetooth adapter to try and get the laptop to conect to my mouse etc, but again, the laptop refuses to find them.

No error messages appear. It just attempts to search for devices and finds none.

Help would be much appreciated.

[The_Fossette]

Hi @SuperSubGaz

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that the Bluetooth is not working on your computer.

I’d love to help!

Follow the steps in the below document and check if it helps.

http://hp.care/2fQ2UYP

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[SuperSubGaz]

Hello, no, I'm afraid that none of that helped. I've re-installed the bluetooth drivers and it made no difference what-so-ever. Sorry.

[The_Fossette]

Hi @SuperSubGaz

Thank you for posting back.

I recommend you to uninstall and reinstall the wireless card driver as well and check if it helps.

Let me know how it goes.

Take care.