Bluetooth issue in win 10

[Surya1992kant]

Hi,

I having problem to connect bluetooth in my laptop, i have a driver for that Ralink/Motorola Bluetooth Adapter Driver but this is not working in windows 10(upgraded from 7) and trubleshoot told to uninstall.

i updated all drivers but it is saying all are upto date.

i tried with intel bluetooth also but nothing is working please help

now my driver is visible as below:

Not able to detect any device:

device manager :

network:

Services:

 

Bluetooth is ON

[Paul_Tikkanen]

Hi:

Unfortunately, the Ralink/Motorola BT 3.0 hardware is not supported in W8, 8.1 or W10.

There is no driver for it.

The reason the BT doesn't work is because you should be seeing a Ralink/Motorola bluetooth device where you are currently seeing a Generic Bluetooth Adapter.

You can try the W7 Ralink Motorola BT driver from your notebook's support page, but I am 99.9% sure it won't work.

And trying any other model BT adapter driver is not going to work at all either.

If you want to use bluetooth, then the easiest thing to do would be to purchase an external USB BT adapter that works with W10.

[Surya1992kant]

Thanks for reply.

yes i tried that many times that will not at all working and bluetooth on/off button also not visible after that,

Any other suggestion to connect my bluetooth headphone.

Thanks in advace.

[Paul_Tikkanen]

You're very welcome.

There is nothing you can do to get the internal BT to work in W10.

This is the model USB BT adapter that I use on my HP desktop PC running W10.  It's cheap, small, and it works fine.

https://www.amazon.com/Kinivo-BTD-400-Bluetooth-4-0-USB/dp/B007Q45EF4/ref=sr_1_3?ie=UTF8&qid=1519586...

[gjdgjd]

Hi, I am grateful never to have owned an HP PC (various reasons too long to list) but I have recently needed to help out a friend (she has a G72 with the Ralink 3090 + bluetooth card) when MS pushed Win10 (32bit) onto her fully working Win7 machine and trashed it. It wouldn't go forward and it wouldn't go back. I rescued all personal files and set about clean installing Win10 (1803) on it and found that it wouldn't go - and I ascertained (by clean installing Win10 1607 on it which was OK up to a point) - that this Ralink card was preventing the installation of 1803. After a bit of Googling I realised that this was the (sort of) thing that was causing HP users so much grief at the 1703 and 1709 points. So......apologies for the long preamble but the bottom line is that if you take this card out, 1803 clean installs just fine - and you can put this card back in - and everything runs fine and Win10 installs generic old bluetooth radio drivers without any issues. So what happens next? Well one thing you must not do (and if it has all ready been done uninstall it) is install the Motorola software (not even any of the 2011 V4 options). It will not/never work. You then must (it is the only way - do not bother with things at the "settings" level) go into Control Panel and search Bluetooth. You will get a link to Bluetooth settings on the list (as you type it in). Click on the link and tick the discoverable and icon boxes (why are they not ticked by default....?) at which point you will get a bluetooth icon in the hidden icons tray and suddenly everything is working. I can pair to a mobile phone, transfer files either way, pair to speakers and listen to audio etc etc. One caveat; I did all this on an old Dell (my friend went for a quick fix wifi only solution for her PC) and I turned off the (empty) internal Bluetooth port in the Dell BIOS just in case - I have no idea whether it is important or whether your HP BIOS has this facility. Hope these tricks are useful to people running old HP laptops. Regards gjdgjd