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Bluetooth keeps disconnecting and unable to connect after that.

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HP 15 d002 TX
Microsoft Windows 10 (64-bit)

Hi, after a windows 10 update I am unable to play sounds through Bluetooth device.
It keeps disconnecting and after that its not able to connect back until we try restarting the laptop. After restarting, the Bluetooth device will get connected for few seconds, when I try to play music suddenly  the speaker gets disconnected from the laptop.

I have tried almost all the trouble shooting steps.
1. restarting the laptop

2. unpairing and pairing again

3. tried a different speaker

4. uninstalling the bluetooth driver

 

 

Please help

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HP Support Agent
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Message 2 of 8
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@LinsonV

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution

ECHO_LAKE
I am an HP Employee

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Sorry, same issue is still there. I have done all the troubleshooting steps that you have asked me to do.

 

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@LinsonV

Thank you for posting back. 

 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

 

While doing the recovery there is an option to back up your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
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ECHO_LAKE
I am an HP Employee

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Tried that also, still the same. when I run the Bluetooth troubleshooting it says "check for Bluetooth station - issue fixed". For the time being the Bluetooth speaker will be connected back but if we play any sound suddenly the Bluetooth connection will break. but when we check in the action center we see that the Bluetooth is still connected which is not.  

 

Is this a bug or something, i have tried almost all the troubleshooting steps but the issue is still there

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@LinsonV

Thank you for posting back. 

 

Have you checked with different Bluetooth devices? 

ECHO_LAKE
I am an HP Employee

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Yes i have tried multiple devices but same result 

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@LinsonV

Thank you for posting back. 

 

If it's a hardware related issue with the USB port then computer needs service, As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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