Bluetooth missing from device manager and now i can't turn bluetooth on

[chibichubbz]

I can't turn on my bluetooth anymore and i was literally using it 2 days ago. My devices are still paired but they obviously can't connect when i can't turn on bluetooth. What happened.

[A4Apollo]

Hey there! @chibichubbz,

Are the Bluetooth drivers listed in device manager?

Please share the product number of the PC to assist you better.

Uninstall the Bluetooth driver from device manager on your PC and install the latest Bluetooth drivers and BIOS using HP support assistant.

Refer this article to know more information about using the HP support assistant. Click Here

Please try the steps recommended below.

1) Run the Hardware and Devices Troubleshooter.

On Cortana's search box, type, "Troubleshooting" > left-click on the result > Hardware and Sound > open Hardware and Devices and follow the on-screen instructions.

2) Restart Bluetooth Support Service.

Press the Windows key + R, then type "services.msc". Once the Services window opens, locate Restart Bluetooth Support Service > right-click >Restart.

After so, right-click on it again, choose Properties, then ensure startup type is on Automatic.

Try the steps recommended below.

→ Go to RUN (Windows Logo + R) and type “services.msc” and Enter. 
→ Now find “Bluetooth Support Service” and double click on it. 
→ In General Tab change startup type Manual to Automatic. 
→ Now click on Log On Tab and mark on “This Account” and type your account name or browse to find your account name. 
→ Now remove both hidden password and restart your PC. 
→ Now Re-install your Bluetooth drivers. You can download latest Bluetooth drivers from your PC official website. 
→ If Bluetooth drivers not compatible with Windows 8.1 then follow simple steps. 
→ Go to RUN(Windows logo + R) and type “regedit” to open registry editor 
→ In registry editor go to HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows NT/CurrentVersion 
→ In Current Version find the Current version and change the value 6.3 to 6.2.

Refer this article to further troubleshoot Bluetooth issues with your laptop. Click Here

If the issue still persists after trying out the steps. It is a hardware issue with the PC.

Please contact HP support for service options. Click Here

Let me know if this works!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!