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03-21-2019 12:17 AM
Product: Elitebook 8460p
Operating System: Microsoft Windows 7 (64-bit)
Yesterday my bluetooth mouse stopped working with my HP 8460p notebook so i tried it on another notebook and it worked. Next I downloaded Broadcom, Setup BtwDownloadSE. When I ran it said " Please plug in and turn on your Bluetooth device. So I turned on the Logitech M220 bluetooth mouse and plugged in its USB dongle. The notebook did not detect the mouse. Next I downloaded Broadcom Bluetooth Driver Installer64. When I ran it, it said "No Bluetooth adapter found. It is recommended you uninstall our existing Bluetooth driver and reboot - unplug the existing Bluetooth adapter during the reboot." I uninstalled::
- WIDCOMM Bluetooth software 220.127.116.1130
- HP Integrated Module with Bluetooth wireless technology 18.104.22.1680
- Logitech Options 7.10.3
- Logitech SelftPoint 6.69
Went to HP Support for Elitebook 8460p and could determine what driver(s) to download for operating Bluetooth mouse with my Elitebook 8460p running Windows 7 64-bit; also went to Logitech Support and there were several options there to. What should I do? Can someone help me get my bluetooth mouse to work with my notebook again.
2 REPLIES 2
03-23-2019 09:20 AM
Everything is working but the question of what caused the problem is unanswered, will it reocur? Before I restored I removed the hard drive that has the problem. I can reinstall it. Could someone help me analyze what caused the the problem?
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