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‎03-21-2019 12:17 AM

HP Recommended
Product: Elitebook 8460p
Operating System: Microsoft Windows 7 (64-bit)

Yesterday my bluetooth mouse stopped working with my HP 8460p notebook so i tried it on another notebook and it worked.  Next I downloaded Broadcom, Setup BtwDownloadSE. When I ran it said " Please plug in and turn on your Bluetooth device. So  I turned on the Logitech M220 bluetooth mouse and plugged in its USB dongle.  The notebook did not detect the mouse.  Next I downloaded Broadcom Bluetooth Driver Installer64.  When I ran it, it said "No Bluetooth adapter found.  It is recommended you uninstall our existing Bluetooth driver and reboot - unplug the existing Bluetooth adapter during the reboot."   I uninstalled::

  • WIDCOMM Bluetooth software 6.5.1.6930
  • HP Integrated Module with Bluetooth wireless technology 6.2.1.500
  • Logitech Options 7.10.3
  • Logitech SelftPoint 6.69 

Went to HP Support for Elitebook 8460p and could determine what driver(s) to download for operating Bluetooth mouse with my Elitebook 8460p running Windows 7 64-bit; also went to Logitech Support and there were several options there to.  What should I do?  Can someone help me get my bluetooth mouse to work with my notebook again.

 

2 REPLIES 2

‎03-21-2019 08:44 PM

HP Recommended

Restored system partition from backup image file - everything is working.

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‎03-23-2019 09:20 AM

HP Recommended

Everything is working but the question of what caused the problem is unanswered, will it reocur?   Before I restored I removed the hard drive that has  the problem.  I can reinstall it.  Could someone help me analyze what caused the the problem?

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