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Locked

‎04-16-2024 06:08 PM

HP Recommended
Product: OMEN by HP 15t-dh000 CTO
Operating System: Microsoft Windows 11

For everyone who is experiencing this problem, I contacted HP OMEN support and they led me through the standard steps to no avail. I also found other threads here and the support is the same. Here is the solution I found:

 

-Windows updates don't help.

-Windows troubleshooter didn't help.

-HP update didn't help.

-Deleting bluetooth drivers/device and detecting changes didn't help.

-Did not try a fresh install of Windows because I didn't want to go through the hassle of backing up my files.

 

Solution:

I used CCleaner to do a scan of outdated drivers on my laptop. Since I don't want to upgrade for the paid version, I simply copied the driver info it showed for my device indicating that I needed this driver:

 

Realtek wireless bluetooth adapter 1.10.1061.3014

 

I was then able to Google the appropriate Realtek updated driver file and manually installed this on my HP 15t Omen (which is out of the warranty support period). I found it on the driveridentifer.com website here: https://www.driveridentifier.com/scan/realtek-wireless-bluetooth-adapter-driver/driver-detail/854F65...

 

If HP would like to kindly provide their original download link here for convenience that would be great. Be careful because that site has a lot of bogus 

 

You're welcome!

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