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‎05-26-2019 12:11 AM

HP Recommended
Product: HP ENVY 15 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

hey guys....  I can't switch on the Bluetooth and I can't also find it in the device maneger . Also, there's no buetooth settings in the notification.

 

I was wondering if someone can help me. Thanks in advance

solve 1.JPGsolve.JPG01.JPG

1 person had the same question
3 REPLIES 3

‎05-26-2019 12:51 AM

HP Recommended

@CabsTheElite 

 

What is your HP ENVY 15 Notebook PC ? Does it have Bluetooth ? Please use the following instructions to find out the model/product of your machine:


https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎05-26-2019 06:51 AM

HP Recommended

The model of my unit is:

15-j009wm

 

 

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‎05-26-2019 02:10 PM

HP Recommended

@CabsTheElite 

 

Your machine came with Windows 8 pre-installed. It has  Ralink RT3290LE 802.11b/g/n 1x1 WiFi and Bluetooth 4.0 combination adapter part # 690020-001. HP does not supply drivers for Windows 10. Please download and install the following software/driver for Bluetooh

 

    http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71572.exe

 

Hope this helps.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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