Bluetooth not working on HP Pavilion 15z-eh100 with Ryzen 5500u

[thebeed]

I have an HP Pavilion 15z-eh100 with the Ryzen 5500u.   My Bluetooth connection has never worked from day 1.  My notebook will sometimes connect a device and soon drop it.  When it does connect it is never clear, it is unstable and constantly beaks up the connection.  It is entirely unusable.  I have tested several Bluetooth devices on other laptops and the Bluetooth devices are definitely not the problem.  Apparently I have a Realtek combo WiFi / BT card in my laptop.  The wifi seems to work okay.  I have spoken to HP customer support and they told be all hardware tests have passed so I am left hanging with no solution.  I dont mind replacing the card  myself but I'm not sure what model to get that will replace it.  I would prefer to get an Intel card vs Realtek but I'm not sure if its supported.  I am so frustrated by the situation and zero help provided by HP.

[Treeko]

Hi @thebeed 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing bluetooth issues.

Kindly refer to the steps on this link to update BIOS and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support