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‎09-08-2018 12:27 AM

HP Recommended
Product: Hp au009tx
Operating System: Microsoft Windows 10 (64-bit)

I was able to use bluetooth on my laptop before. But now bluetooth does'nt turn on on my laptop. When i ran troubleshoot to fix my blutooth, it says that "this device does'nt have bluetooth,try using external bluetooth adapter".

All my drivers are up to date.

I dont seem to understand whether it is hardware problem or software problem.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-08-2018 01:20 AM

HP Recommended

@deadpool151997

 

Is it an HP Pavilion 15-au009tx machine ? Its specs

 

   https://support.hp.com/za-en/document/c05138561

 

It has Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi and Bluetooth 4.2 combination WLAN adapter. Probably Windows updates removed its driver. Please re-install the following driver:

 

      https://ftp.hp.com/pub/softpaq/sp76501-77000/sp76732.exe

 

Please keep the downloaded file, you may need it again next month.

 

Regards.

 

  

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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2 REPLIES 2

‎09-08-2018 01:20 AM

HP Recommended

@deadpool151997

 

Is it an HP Pavilion 15-au009tx machine ? Its specs

 

   https://support.hp.com/za-en/document/c05138561

 

It has Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi and Bluetooth 4.2 combination WLAN adapter. Probably Windows updates removed its driver. Please re-install the following driver:

 

      https://ftp.hp.com/pub/softpaq/sp76501-77000/sp76732.exe

 

Please keep the downloaded file, you may need it again next month.

 

Regards.

 

  

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎09-08-2018 02:55 AM

HP Recommended

Thanks, it worked.

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