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edbradbury
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Bluetooth switch/settings/all evidence of its existence has disappeared.

Notebook 15-ba100na
Microsoft Windows 10 (64-bit)

Hello,

 

 

I purchased my HP Notebook 15-ba100na two weeks ago. Until this evening I had Bluetooth capability (which is listed on the box as one of the features and which did work because I had actually used it with wireless headphones) but Microsoft have extremely helpfully updated my operating system today and now everything Bluetooth related has completely disappeared.

 

There is no option anywhere in the Notification area. No results if I search in the start menu and no mention anywhere in my Settings. I have looked at the Device Manager and there is no mention anywhere of Bluetooth. Nothing in Network Connections or Adapater Settings. I find a bunch of files if I search the File Manager for Bluetooth but that's all I can find. I know I should probably be asking Microsoft this but are you able to help please? It's infuriating that I do not have Bluetooth anymore. Also an option for VPN seems to have appeared, which I don't believe I had before. I can't see a VPN ever being any use to me, what a **bleep**ty trade off.

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HP Support Agent
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Solved!

Bluetooth switch/settings/all evidence of its existence has disappeared.

Hi @edbradbury,

 

Thank you for visiting the HP Forums! 🙂 Good day!  How  are you? 🙂 I see that the computer has Bluetooth issues. I will be delighted to assist t you here. 🙂

 

Stupendous effort on diagnosing the issue correctly. It is always a privilege to work with customers that have superlative technical skills. 🙂 Kudos to you for that. 🙂 We at HP greatly value your relationship with us and I take it as a privilege to share this platform with you. 🙂

 

First off, we need to isolate the issue to being hardware or software related.

Please try a system restore to an earlier time from this link before the issue occurred. Link: http://support.hp.com/us-en/document/c03327545 Please select the option “Restore your computer when Windows starts normally”

 

If this does not fix the issue, then do a bios default from this link: http://support.hp.com/in-en/document/c00364979

Then check again. Please visit these links for Bluetooth related issues.

Link 1: http://support.hp.com/us-en/document/c03429630

Link 2: http://support.hp.com/us-en/document/c01060335

Although the second link is for windows 8.1 and other windows version, It is still relevant to Windows 10.

 

If this doesn’t work, please update the bios, chipset and Wi-Fi drivers from this link: http://support.hp.com/us-en/drivers/selfservice/HP-15-Notebook-PC-series/12499462/model/13556521

 

Finally, please perform a system recovery from this link: http://support.hp.com/us-en/product/HP-15-Notebook-PC-series/12499462/model/13556521/document/c04758... by choosing the option “Recovery when Windows 10 does not start correctly”

 

Lastly,  if nothing works, please contact HP phone support to get the unit serviced as the issue could be hardware related. If the unit is under warranty, repair services should be covered by the manufacturer’s warranty. You could look up the unit’s warranty by visiting this link: http://support.hp.com/gb-en/checkwarranty/  and select the country of purchase and follow the on-screen instructions. Link to visit HP phone support: http://hp.com/contacthp Please select the country of purchase and follow the on-screen instructions.

 

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you .:)

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.  🙂

Take care now and have a splendid week ahead. 🙂

Happy holidays to you and your family:)  Take care.:)

DavidSMP
I am an HP Employee

edbradbury
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Message 3 of 4
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Solved!

Bluetooth switch/settings/all evidence of its existence has disappeared.

Thanks for your response. I had actually not tried the most obvious thing to do, i.e. shut down and restart. That did the trick and my Bluetooth capabilities have magically reappeared.

I did actually try to come back and delete this post, but the link in my post confirmation email took me to a page which said no such post exists.
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HP Support Agent
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Bluetooth switch/settings/all evidence of its existence has disappeared.

Hi @edbradbury,

 

I am really really happy for you that it has started working.  It has been an absolute privilege to have shared this platform with you. 🙂

 

Trust me I've done everything I can to help you here by keeping your best interest in mind. 🙂 

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.  Smiley Happy

You take care now, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

DavidSMP
I am an HP Employee

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