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HP Recommended
HP 17.3 inch Laptop PC 17-c0000 (2W0J5AV)
Microsoft Windows 11

I have just bought a new HP Pavilion laptop with Windows 11, but having problems trying to Bluetooth connect an existing set of Sony headphones (model MDR-ZX770BN).

 

The laptop bluetooth adaptor is turned OK and seems to be working OK. When powered the LED display on the headphones seem to indicate that a pairing has been made. However the laptop 'discover  device' process merely registers an 'unknown device' but will not connect.

 

I can't find any 'troubleshooting' option specifically for bluetooth sound devices, only the built-in or headphone jack socket.

Can anyone advise please?

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I got it work in the end !

 

Amongst the various configuration settings for Bluetooth was one for "notifications for Fast Pair" (or words to that effect)  which was 'on' by default. Once I turned that off - purely as an experiment - the 'Find Device' recognised the headphones and its model number immediately.

View solution in original post

4 REPLIES 4
HP Recommended

Hello @Nemo2020 

 

Sorry to hear that you are having problems ... and I would like to help you.

(1) Please download and install latest INTEL driver:

https://www.intel.com/content/www/us/en/download/18649/733152/intel-wireless-bluetooth-for-windows-1...

 

ub6424_0-1657029184651.png

 

(2) Reboot and test again ...

 

 

Please report your results

 

best regards

---

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Sadly, that made no difference 😞

 

Looking at all the Bluetooth settings, troubleshooting etc everything seems to be geared towards other network devices (eg PCs, printers etc), rather than anything a simple as a set of headphones.

 

Do the headphones themselves need drivers on the laptop which might need adding?

HP Recommended

Hello @Nemo2020 

 

Please send a screenshot of your device manager. Show me the list of <network adapters> and any 'unknown device' with exclamation mark.

 

best regards

HP Recommended

I got it work in the end !

 

Amongst the various configuration settings for Bluetooth was one for "notifications for Fast Pair" (or words to that effect)  which was 'on' by default. Once I turned that off - purely as an experiment - the 'Find Device' recognised the headphones and its model number immediately.

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