• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-29-2023 11:19 PM

HP Recommended
Product: HP 245 G5 Notebook PC
Operating System: Microsoft Windows 11

after the most recent windows 11 software update, bluetooth is unusable for me. I am using an HP 245 G5 and because i'm out of warranty i can't get any direct help witrh this issue. It seems to be an issue with the realtek 4.2 adapter not updating after the most recent update, does anyone know how to fix this?

1 REPLY 1

‎08-30-2023 08:01 AM - edited ‎08-30-2023 08:01 AM

HP Recommended

Hi:

 

The only suggestion I can offer would be to install the latest driver HP has for that model Wi-Fi adapter's Bluetooth:

 

1.9.1051.3007

 

https://ftp.hp.com/pub/softpaq/sp144501-145000/sp144944.exe 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.