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‎05-16-2022 04:17 AM

HP Recommended
Product: HP Pavilion g4-1303au Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

I am unable to connect my Bluetooth headphones to my laptop. As i click on add a device on Bluetooth options, it doesn't show any devices even though i have turned on my Bluetooth headphones still it keeps on searching for devices. I have tried all the options including troubleshooters, Unistalling/updating/re-installing drivers, etc but it still keeps on searching for Bluetooth devices. Pls tell me what to do................... 

Category:
5 REPLIES 5

‎05-16-2022 06:16 AM - edited ‎05-16-2022 06:35 AM

HP Recommended

You may have an older Bluetooth chipset that's not compatible with your headphones

http://h10032.www1.hp.com/ctg/Manual/c03717822.pdf

page 25 on the above manual list the possible Bluetooth chipset your system could have come with

run Msinfo from the windows search and determine your Bluetooth version, then compare to what your headphones need

 

looks like part 655795-001 is the latest (BT 4.0)

https://www.ebay.com/sch/i.html?_from=R40&_trksid=p2334524.m570.l1313&_nkw=655795-001&_sacat=0&LH_Ti...

 

 

 

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‎05-16-2022 07:16 AM

HP Recommended

Hi, @KRIT02 

 

I believe that your notebook comes with the Atheros Wi-Fi/Bluetooth 4.0 adapter.

 

See if installing this W10 Bluetooth driver gets it to work properly...

 

This package contains the driver installation package for the Qualcomm Atheros Bluetooth module in the supported notebook models running a supported operating system.

 

10.0.1.0

 

https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72163.exe 

 

OPERATING SYSTEM(S):
Microsoft Windows 10 32
Microsoft Windows 10 64

LANGUAGE(S): Global

DEVICES SUPPORTED:
Atheros AR3011 Bluetooth 3.0 + HS Adapter
Qualcomm Atheros AR3012 Bluetooth 4.0 + HS Adapter
Qualcomm Atheros AR9462 Bluetooth 4.0 + HS Adapter
Qualcomm Atheros QCA9565 Bluetooth 4.0 + HS Adapter
Qualcomm Atheros QCA9565 Bluetooth 4.0 Adapter

 

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‎05-17-2022 10:24 AM

HP Recommended

I tried re-installing the driver from the link you provided and it installed too but still it keeps on searching for devices when i click on add a device in Bluetooth........Pls provide me an another solution......

 

Regards,

Krit 

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‎05-17-2022 10:25 AM

HP Recommended

Unfortunately, I don't have any other suggestions for you to try.

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‎05-18-2022 08:57 PM

HP Recommended

Do the headphones require button presses to place it into "Pairing Mode"?

 

If necessary, your laptop will never "see" them until the proper sequence has been done!

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
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