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‎07-09-2026 01:15 PM

HP Recommended

Hello. I have a Victus by HP Gaming Laptop 15-fa0xxx, product number 979R8UA#ABA, running Windows 11 25H2.

The internal Bluetooth started failing intermittently. Bluetooth connects, but when I play audio over Bluetooth it disconnects after a few minutes. It happened while using an Echo Dot as Bluetooth audio output, but the issue seems to be with the internal Bluetooth adapter, not the external device.

Observed symptoms:

- Device Manager showed MediaTek Bluetooth Adapter with Code 43: “Windows has stopped this device because it has reported problems.”
- It later appeared as Generic Bluetooth Adapter.
- Sometimes Bluetooth disappears from Windows Settings or appears disabled even when the toggle is on.
- PowerShell showed the adapter as not present/phantom:
CM_PROB_PHANTOM
Present: False
- Wi-Fi works normally.

Steps already tried:

- Normal restart.
- Full shutdown / power drain by holding the power button.
- Uninstalling and reinstalling the Bluetooth device from Device Manager.
- Downloaded the official HP MediaTek Bluetooth driver package SP153771.
- Forced driver installation with:
pnputil /add-driver "C:\SWSetup\SP153771\*.inf" /subdirs /install
- Ran:
pnputil /scan-devices
- Checked Bluetooth devices with:
Get-PnpDevice -Class Bluetooth

The driver appears to install, but the problem returns when Bluetooth audio is used. Should I install an additional chipset, WLAN, BIOS/firmware driver, or does this point to a failing internal Bluetooth module?

Thank you.

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