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Laptopjp
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Message 1 of 2
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Bluetooth

HP Recommended
HP Pavilion Dv7-6143cl
Microsoft Windows 10 (64-bit)

I have in HP Pavilion Dv7-6143cl with Windows 10 (64-Bit). My laptop was working with my Bluetooth with WIDi (36) when I had Windows 7 and Windows XP. I upgraded with Windows 10 now my Bluetooth with WiDi (36) is no longer working. I am not able to find the device drivers for Windows 10. I looked on Windows 10 website and I also looked on HP website not able to find new driver for my Bluetooth with WiDi (36)

 

Please help me. It has been frustrating for me that I no longer can use my Bluetooth. 

 

Thanks for all the help 

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Laptopjp Here are a few steps that should help resolve the issue:

 

1) Run the Bluetooth troubleshooter
Select the Start  button, then select Settings  > Update & Security  > Troubleshoot . Under Find and fix other problems, select Bluetooth, select Run the troubleshooter, and follow the instructions.

 

2) Uninstall the Bluetooth adapter in Device Manager

If you don't see the Bluetooth icon, but Bluetooth does appear in Device Manager, try uninstalling the Bluetooth adapter, shutting down your PC, and triggering an automatic driver reinstall:

  1. In the search box on the taskbar, type device manager, and then select Device Manager from the list of results.
  2. In Device Manager, select Bluetooth. Press and hold (or right-click) the Bluetooth adapter name (which may include the word “radio”), and select Uninstall device.
  3. Select the Start  button, then select Power  > Shut down.
  4. After your device shuts down, wait a few seconds, and then turn it back on. Windows will try to reinstall the driver. 
  5. If Windows doesn't reinstall the driver automatically, open Device Manager and select Action > Scan for hardware changes

If the issue persists, update the wireless card and BIOS drivers from the HP website: click here to find and install the same.

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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