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HP Recommended
HP ENVY x360
Microsoft Windows 10 (64-bit)

Hi, my bluetooth was working ok, but my laptop was slow so i decided to ReInstall windows 10 Home. After de Instalation I have no bluetooth drivers, no bluetooth on/off button, no bluetooth services. I tried using the troubleshooting but it says I have no bluetooth hardware. I´ve tried downloading the drivers from HP, but nothing happens.

Helppppppp

Thank youuu

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @DenisseSaulnier 

 

(1) Please install

Intel Management Engine Interface (MEI) Driver

11.0.0.1157 Rev.A61.1 MBSep 4, 2015Download

(2) Please install

Realtek Card Reader Driver

10.0.10125.21277 Rev.A14.1 MBSep 4, 2015Download

(3) Please install

Intel® Wireless Bluetooth® for Intel® Wireless 7260 Family and Intel® Dual-Band Wireless-AC 3160

https://www.intel.com/content/www/us/en/download/19390/28622/intel-wireless-bluetooth-for-intel-wire...

ub6424_0-1656366586155.png

(4) Reboot and test again ...

 

best regards

---

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View solution in original post

20 REPLIES 20
HP Recommended

Hello @DenisseSaulnier 

 

- edited -

See: https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Bluetooth/m-p/8415392/highlight/true#...

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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             ⌨️

HP Recommended

I, dont have the laptop until tomorrow but i have a picturo of the back side, where it says SN# ********** (ten alphanumeric characters), Is that what you need?

HP Recommended

Hello @DenisseSaulnier 

 

I only need the product number (p/n)  !

You will find this information on the back of your notebook printed in small alphanumeric letters.

 

( It's not allowed to post serial numbers (s/n) in public ! )

 

best regards

---

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             ⌨️

HP Recommended

the product numer is the ProdID? Is it risky to give this information here?

HP Recommended

Hello @DenisseSaulnier 

 

yes sure, product number (p/n) is legal information, just about the notebook ( no sensitive data ).

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

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HP Recommended

ok, thank you, the ProdID is M1W60UA#ABA

HP Recommended

Hello @DenisseSaulnier 

 

(1) Install bluetooth driver

Broadcom Bluetooth Driver

12.0.1.720 Rev.A24.2 MBNov 30, 2015Download

 

(2) Reboot

(3) Test again ...

 

Documentations:

Bluetooth Frequently Asked Questions (FAQs)

Connecting a Bluetooth device (Windows)

User Guide

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10)

 

 

Please report your results.

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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             ⌨️

HP Recommended

that was the first thing I tried but it didn´t work

DenisseSaulnier_0-1656358105156.pngDenisseSaulnier_1-1656358145931.png

 

HP Recommended

Hello @DenisseSaulnier 

 

(1) In windows device manager:

Right click on "Generic Mobile Broadband Adapter" and choose uninstall to remove it.

! Don't shutdown or reboot right now !

 

(2) Install bluetooth driver (again)

Broadcom Bluetooth Driver

12.0.1.720 Rev.A24.2 MBNov 30, 2015Download

 

(3) Now Reboot

(4) Test again ...

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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