Bluetooth

[DenisseSaulnier]

Hi, my bluetooth was working ok, but my laptop was slow so i decided to ReInstall windows 10 Home. After de Instalation I have no bluetooth drivers, no bluetooth on/off button, no bluetooth services. I tried using the troubleshooting but it says I have no bluetooth hardware. I´ve tried downloading the drivers from HP, but nothing happens.

Helppppppp

Thank youuu

[ub6424]

Hello @DenisseSaulnier 

- edited -

See: https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Bluetooth/m-p/8415392/highlight/true#...

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

[DenisseSaulnier]

I, dont have the laptop until tomorrow but i have a picturo of the back side, where it says SN# ********** (ten alphanumeric characters), Is that what you need?

[ub6424]

Hello @DenisseSaulnier 

I only need the product number (p/n)  !

You will find this information on the back of your notebook printed in small alphanumeric letters.

( It's not allowed to post serial numbers (s/n) in public ! )

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

[DenisseSaulnier]

the product numer is the ProdID? Is it risky to give this information here?

[ub6424]

Hello @DenisseSaulnier 

yes sure, product number (p/n) is legal information, just about the notebook ( no sensitive data ).

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

[DenisseSaulnier]

ok, thank you, the ProdID is M1W60UA#ABA

[ub6424]

Hello @DenisseSaulnier 

(1) Install bluetooth driver

Broadcom Bluetooth Driver

12.0.1.720 Rev.A

24.2 MB

Nov 30, 2015

Download

(2) Reboot

(3) Test again ...

Documentations:

Bluetooth Frequently Asked Questions (FAQs)

Connecting a Bluetooth device (Windows)

User Guide

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10)

Please report your results.

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

[DenisseSaulnier]

that was the first thing I tried but it didn´t work

[ub6424]

Hello @DenisseSaulnier 

(1) In windows device manager:

Right click on "Generic Mobile Broadband Adapter" and choose uninstall to remove it.

! Don't shutdown or reboot right now !

(2) Install bluetooth driver (again)

Broadcom Bluetooth Driver

12.0.1.720 Rev.A

24.2 MB

Nov 30, 2015

Download

(3) Now Reboot

(4) Test again ...

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️