Bluetooths not connecting

[KeeksB]

I have a pair or powerbeats by dre wireless that worked great connecting to my lap top, while using the laptop they disconnected and now the laptop will not discover them or any bluetooth I use. I contact HP support and they did a remote assistance and everything I was told was in order. I know it is not he bluetooth/s because both sets  connect to all the laptops in our home  and my Iphone instantly.

[praveen196]

@KeeksB Welcome to HP Community!

I understand that you are unable to connect the Bluetooth.

Do not worry. I will try to fix the issue.

Let's start with the Hard Reset: (To release any excessive static causing the issue). 

This method works for a variety of Driver connection and ‘stuck’ program issues. 

• Shut down the computer 

• Disconnect all external devices - everything. 

• Remove AC power and the battery 

• Press and hold power button for at least 30 seconds 

• Reconnect the AC power (only), 

• Power on > Login 

• Next time you shut down the system, reinstall the battery and follow the below steps. 

For more steps: Click here 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[KeeksB · Accepted solution]

1. Thank you, I have gotten them to work. The problem was with the powerbeats, since gotten them to connect. 

[praveen196]

@KeeksB

Thank you for the update.

We are happy to hear that the issue is resolved. 

In the future, If you have any other concerns. Please get back to us. We will assist you.

Have a nice day!!