Both these errors are showing in my laptop and my bluetooth is not working for 3 years. Help me !

[MUSKWALK]

This error has been showing on my laptop since 3 years and the optional update button is not showing. Whenever it shows up, I am updating the bluetooth driver anyway. After seeing the installation, the error starts showing again.updatethis error is shown by bluetooth driver

[A_Gayathri]

Hi @MUSKWALK,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing a recurring Bluetooth driver issue with your HP Pavilion 15-e024tu Notebook PC. 

Here are a few steps you can follow to try to resolve this issue:

1. Uninstall and Reinstall Bluetooth Driver

• Uninstall the Bluetooth Driver:
  1. Press Windows + X and select Device Manager.
  2. Expand the Bluetooth section.
  3. Right-click on your Bluetooth adapter and select Uninstall device.
  4. Check the box that says Delete the driver software for this device, if available.
  5. Restart your laptop.
• Reinstall the Bluetooth Driver:
  1. After restarting, Windows should attempt to reinstall the Bluetooth driver automatically.
  2. If it doesn’t, go to the HP Support Website and download the latest Bluetooth driver for your laptop model and install it manually.

2. Run Windows Troubleshooter for Bluetooth

1. Go to Settings → Update & Security → Troubleshoot.
2. Scroll down and select Additional troubleshooters.
3. Under Find and fix other problems, select Bluetooth, then click Run the troubleshooter.
4. Follow the on-screen instructions to resolve any issues.

3. Check for Windows Updates

• Make sure your system is up to date:
  1. Open Settings → Update & Security → Windows Update.
  2. Click Check for updates.
  3. If any updates are available, install them and restart your laptop.

4. Use HP Support Assistant to Update Drivers

1. Open HP Support Assistant on your laptop. If you don’t have it installed, you can download it from the HP website.
2. Let it scan for any missing or outdated drivers and update the Bluetooth driver through it.

5. Reset Bluetooth Settings

• Reset Network Settings (this will reset all network adapters, including Bluetooth):
  1. Go to Settings → Network & Internet.
  2. Scroll down and click Network reset.
  3. Follow the on-screen instructions and restart your PC.

6. BIOS Update (if necessary)

If the problem persists, check for any BIOS updates on the HP Support Website. Outdated BIOS can sometimes cause hardware issues like this.
 

7. Check Bluetooth Hardware (optional)

If none of the above steps work, it could be a hardware-related issue. HP PCs - Testing for hardware failures
 

Refer to this document: HP Pavilion 15-e024tu Notebook PC (ENERGY STAR)  User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

Hi @MUSKWALK,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing a recurring Bluetooth driver issue with your HP Pavilion 15-e024tu Notebook PC. 

Here are a few steps you can follow to try to resolve this issue:

1. Uninstall and Reinstall Bluetooth Driver

• Uninstall the Bluetooth Driver:
  1. Press Windows + X and select Device Manager.
  2. Expand the Bluetooth section.
  3. Right-click on your Bluetooth adapter and select Uninstall device.
  4. Check the box that says Delete the driver software for this device, if available.
  5. Restart your laptop.
• Reinstall the Bluetooth Driver:
  1. After restarting, Windows should attempt to reinstall the Bluetooth driver automatically.
  2. If it doesn’t, go to the HP Support Website and download the latest Bluetooth driver for your laptop model and install it manually.

2. Run Windows Troubleshooter for Bluetooth

1. Go to Settings → Update & Security → Troubleshoot.
2. Scroll down and select Additional troubleshooters.
3. Under Find and fix other problems, select Bluetooth, then click Run the troubleshooter.
4. Follow the on-screen instructions to resolve any issues.

3. Check for Windows Updates

• Make sure your system is up to date:
  1. Open Settings → Update & Security → Windows Update.
  2. Click Check for updates.
  3. If any updates are available, install them and restart your laptop.

4. Use HP Support Assistant to Update Drivers

1. Open HP Support Assistant on your laptop. If you don’t have it installed, you can download it from the HP website.
2. Let it scan for any missing or outdated drivers and update the Bluetooth driver through it.

5. Reset Bluetooth Settings

• Reset Network Settings (this will reset all network adapters, including Bluetooth):
  1. Go to Settings → Network & Internet.
  2. Scroll down and click Network reset.
  3. Follow the on-screen instructions and restart your PC.

6. BIOS Update (if necessary)

If the problem persists, check for any BIOS updates on the HP Support Website. Outdated BIOS can sometimes cause hardware issues like this.
 

7. Check Bluetooth Hardware (optional)

If none of the above steps work, it could be a hardware-related issue. HP PCs - Testing for hardware failures
 

Refer to this document: HP Pavilion 15-e024tu Notebook PC (ENERGY STAR)  User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.